Index_O

O

Office Depot, 225226

Office-supply-chain executive case study (Jeanne Lewis): claiming value in, 234236; filling unmet needs in, 225228; introduction to, 211213; strategic focus in, 218220

Old Mother Hubbard, 113

Olmsted, F. L., 132, 133, 138

One-on-one meetings: to listen and get buy-in, 166168, 171172; to make the case, 98; to promote synergies, 227

Open dialogue, 188190, 195

Open-door policy, 9293

Opinion leaders , seeding story-telling with, 103105

Opportunities: highlighting, in resource appeals, 120122

Opposition: options for dealing with, 161. See also Blockers; Resistance

Outsider candidates: testing the match of, through engagement, 3637

Over-confidence: about appointment, 6667, 205; about competence, 205207

Overworked staff, 175176