Section 12.1. Respect the Information and the Audience

12.1. Respect the Information and the Audience

Making information understandable does not mean leaving out complexity . Important issues are complex by nature and it is important to tell the whole story. Users can understand complex relationships and statistical conclusions if the design is clear and focuses on the important points. If you over-simplify or leave out key supporting information, the user is excluded. This reduces the application to an opinion instead of a reasoned argument.

It is not enough for an application to just give an answer. You have to provide enough background and supporting material to justify your conclusions. If your application deals with important matters then both the information and the users are important too.