Annals of Cases on Information Technology, Volume 5

Mehdi Khosrow-Pour Information Resources Management Association

USA

This book is a release of the Cases on Information Technology Series

Idea Group Publishing

Acquisitions Editor: Mehdi Khosrow-Pour
Senior Managing Editor: Jan Travers
Managing Editor: Amanda Appicello
Development Editor: Michele Rossi
Copy Editor: Lori Eby, Maria Boyer, Elizabeth Arneson, Jane Conley, Terry Heffelfinger, Amy Bingham
Typesetter: Jennifer Wetzel
Printed at: Integrated Book Technology

Published in the United States of America by
Idea Group Publishing (an imprint of Idea Group Inc.)
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and in the United Kingdom by
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Copyright © 2003 Idea Group Inc.

All rights reserved. No part of this book may be reproduced in any form or by any means, electronic or mechanical, including photocopying, without written permission from the publisher.

Annals of Cases on Information Technology is part of the Idea Group Publishing series named Cases on Information Technology Series (ISSN 1537-9337)

ISSN: 1537-937X (formerly published under the title: Annals of Cases on Information Technology Applications and Management in Organizations/1098-8580)

1-59140-061-9

eISSN: 1533-8002
eISBN: 1-59140-096-1

British Cataloguing in Publication Data A
Cataloguing in Publication record for this book is available from the British Library.

Annals of Cases on Information Technology (ISSN 1537-937X ) is published annually in January by Idea Group Publishing, 701 E. Chocolate Avenue, Suite 200, Hershey, PA 17033-1240, USA. Annual cost is US$89. The views expressed in this publication are those of the authors but not necessarily of Idea Group Inc.