Appendix | E-Commerce Security: Advice from Experts (IT Solutions series)

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Sponsor — the executive leader of the business unit who ultimately approves the funding for the business unit's IT work.
Working clients — those business-unit managers who work alongside their Information Services counterparts to define, develop, and deliver IT products and services to the business unit.
IT customer relationship executive (CRE) — the IT executive ultimately responsible for the satisfactory delivery of the IT commitments consolidated under this SLA.
IT business enterprise operations — IT's project/service management center of excellence will review and approve all SLAs from a best-practices perspective to ensure that they align with the highest standards of service delivery balanced against available IT and enterprise resources.
IT business operations — IT's business office will review and approve all SLAs from a financial perspective to ensure that they align with overall commitments to the enterprise community.

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