Customer Support

Introduction
byJohn Kauffman, Fabio Claudio Ferracchiatiet al.?
Wrox Press ?2002

We always value hearing from our readers, and we want to know what you think about this book: what you liked, what you didn't like, and what you think we can do better next time. You can send us your comments either by returning the reply card in the back of the book, or by e-mail to <feedback@wrox.com>. Please be sure to mention the book's title in your message.

How to Download the Sample Code for the Book

When you visit the Wrox web site at www.wrox.com, simply locate this book through our Search facility or by using one of the title lists. Click on Download in the Code column, or on Download Code on the book's detail page.

The files that are available for download from our site have been archived using WinZip. When you've saved the attachments to a folder on your hard drive, you need to extract the files using a decompression program such as WinZip or PKUnzip. When you extract the files, the code will be extracted into chapter folders. When you start the extraction process, ensure that your software is set up to use folder names.

Errata

We've made every effort to make sure that there are no errors in this book. However, no one is perfect, and mistakes do occur. If you find an error, like a spelling mistake or a faulty piece of code, we would be very grateful for feedback. By sending in errata, you may save another reader hours of frustration, and you will be helping us to provide even higher quality information. Simply e-mail the information to <support@wrox.com>; your information will be checked and (if correct) posted to the errata page for that title and used in any subsequent editions of the book.

To find existing errata messages on the web site, click on the Book Errata link, which is below the cover graphic on the book's detail page.

E-mail Support

If you wish to query a problem in the book with an expert who knows the book in detail, e-mail <support@wrox.com> with the title of the book and the last four numbers of the ISBN in the subject field of the e-mail. A typical e-mail should include the following things:

  • The title of the book, the last four digits of the ISBN (6195), and the page number of the problem in the Subject field

  • Your name, contact information, and the problem in the body of the message

We won't send you junk mail. We need the details to save your time and ours. When you send an e-mail message, it will go through the following chain of support:

  • Customer Support - Your message is delivered to our customer support staff, who are the first people to read it. They have files on most frequently asked questions, and will answer general queries about the book or the web site immediately.

  • Editorial - Deeper queries are forwarded to the technical editor responsible for that book. They have experience with the programming language or particular product, and are able to answer detailed technical questions on the subject.

  • The Authors - Finally, in the unlikely event that the editor cannot answer your problem, they will forward the question to the author. We do try to protect our authors from distractions, but we're quite happy to forward specific requests to them. All Wrox authors help with the support on their books; they will e-mail the customer and the editor with their response, and again all readers should benefit.

The Wrox support process can only offer support to issues that are directly pertinent to the content of our published title. Support for questions that fall outside the scope of normal book support is provided via the community lists of our http://p2p.wrox.com forum.

p2p.wrox.com

For author and peer discussion, join the P2P mailing lists. Our unique system provides programmer to programmer contact on mailing lists, forums, and newsgroups, all in addition to our one-to-one e-mail support system. If you post a query to P2P, you can be confident that the many Wrox authors and other industry experts who are present on our mailing lists are examining it. At p2p.wrox.com, you will find a number of different lists that will help you not only while you read this book, but also as you develop your own applications. Particularly appropriate to this book are the aspx_beginners and the vb_dotnet lists.

To subscribe to a mailing list, follow these steps:

  1. Go to http://p2p.wrox.com.

  2. Choose the appropriate category from the left menu bar.

  3. Click on the mailing list you wish to join.

  4. Follow the instructions to subscribe, and fill in your e-mail address and password.

  5. Reply to the confirmation e-mail you receive.

  6. Use the subscription manager to join more lists and set your e-mail preferences.

Why This System Offers the Best Support

You can choose to join the mailing lists, or you can receive them as a weekly digest. If you don't have the time or facility to receive the mailing list, then you can search our online archives. Junk and spam mails are deleted, and your own e-mail address is protected by the Lyris system. Queries about joining or leaving lists, and any other general queries about lists, should be sent to <listsupport@p2p.wrox.com>.



Beginning ASP. NET 2.0 and Databases
Beginning ASP.NET 2.0 and Databases (Wrox Beginning Guides)
ISBN: 0471781347
EAN: 2147483647
Year: 2004
Pages: 263

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