WHO SHOULD READ THIS BOOK

We have written this book to speak to two audiences: the business decision-makers (CFOs, CEOs, CTOs, CIOs, and IT Directors) who are evaluating enterprise IT options, and the IT administrators who are considering or will be implementing and maintaining a server-based computing environment. We recommend that the business decision- makers focus on Chapters 1, 4, 5, 7, 8, 10, and 19 as these chapters specifically address business issues. All other chapters tend to be more implementation-and technically focused, although we worked to keep them relevant and readable by providing a multitude of graphics, pictures, charts , and tables.

In addition to the audience just mentioned, this material will provide a compilation of best practices for enterprise deployment of on-demand access, and thus should also appeal to the engineers and consultants of the tens of thousands of Citrix partners and Microsoft Solution Providers worldwide. IT and project managers can benefit from the sections on change control, customer care, and migration strategies.