Key Issues

• Management need to agree on and execute a compelling vision that employees can buy into.

• Five major gripes of management performance:

  • not sticking to promises

  • no communication

  • a lack of courage to take difficult decisions

  • not walking the talk (management hubris )

  • rewarding /promoting the wrong people.

• If CEO for the day employees would:

  • talk to people

  • listen to people

  • ask them, ˜what should I STOP doing?

• Best managers are open communicators and good team leaders above all else.