Let the stone throwing commence

I began this chapter with Gayle Weibley's question: ˜When will our employees start throwing the rocks we threw at them back at us?' The answer to that is any time now. And top management is going to take a lot of lumps and bumps as the employees seek retribution.

Next, Chapter 3 is a chance for the employees to have their say about what they think of top management, and what it could do better. Is it an embarrassing catalogue of bungling and incompetence ? No, it just tells some real home truths from which it would be advisable for any company to learn.