Trying to Slap a Usable User Interface On at the End

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If a site's functionality and infrastructure are developed without concern for usability, the development team will have a hard time putting a user-friendly website on top of it all. Developing an easy-to-navigate, easy-to-use website requires designing for usability from start to finish, from top to bottom, from back to front.

Ensuring that this happens is the obvious responsibility of development managers and site architects . Other members of a Web development team must focus on their assigned portions or aspects of the project. If management doesn't maintain oversight of the big picture, no one will. The likely result will be a site that supports tasks poorly and has components that don't work well together, yielding a poor experience for users-that is, if the site has users.

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