Index_S

S

scenario investigation, 17 , 18, 40

scenario planning, 8890

Schien, Edgar, 712

self belief, 229, 242 , 243

self-confidence , 46, 81, 242

self-employed entrepreneurs, 1923 , 194, 195, 215

self-esteem, 23

self-fulfilling paradigm, 106

self-managing teams , 135

self-motivation, 69

self-respect, 82

self-satisfaction, 69

senior management, 207 , 211, 213, 214 see also chief executives; executives

senses, 11314

service industries, 66

Silicon Valley model, 211, 213, 215, 218

˜six-metre rule, 172

Six Thinking Hats (de Bono), 88

skill gaps, 177

small business, 9, 66, 139, 140, 1556, 157, 158, 160, 1645 , 170, 171, 173, 176, 177, 178, 179, 189, 209

Smith, Adam, 2301

social cause marketing, 242

social environment, 910

social revolution, 36

social skills, 70

soft management issues, 128, 129, 1413

Sony, 201

source credibility, 229, 2379 , 241

space, future, 4951 , 52

specialisation, 51

specialised knowledge, 81

speed of innovation, 11, 19, 1401

speed to market, 201, 202, 2056 , 207, 217

spirit, 23

sports goods, 237

staff, 12, 13, 24, 104, 129, 138, 169

communication with, 127, 138, 13940 , 244

encouragement of, 734 , 81 , 847

entrepreneurship &, 207, 210 , 211, 213 , 215, 217

expertise of, 70

fear of failure &, 80

freedom of, 723

front-line, 158, 165, 172 , 177

innovation levels &, 129, 1301 , 133, 142, 145

mobility of, 213

motivation of, 6970 , 78, 127, 128, 136, 1378, 143, 210

nurturing imagination of, 6396

risk-taking by, 70

special skills of, 70

training of, 1367

see also recognition; rewards

staff development, 1367

staff retention, 101, 103 , 119

staff selection, 143, 167

Stagnators, 38 , 39 , 45

standard of living, 189

Standfast Enterprises, 2278

Starbucks, 198 , 201

step changes, 163, 164, 165, 1679 , 170, 172

strategic innovation, 5, 11, 1719 , 20, 22, 27, 125, 132 , 133, 134, 135, 137, 138, 141, 1625 , 169

strategic leap, 1634

strategic planning, 10, 1719 , 20, 174 , 177, 2067

strategic purpose, 162, 163

˜strategic serendipity , 23

strategic vision, 1718 , 19

see also vision

strategies, 45, 16, 212 , 158, 167

strategy development, 18

street credibility, 226, 229, 237, 23941

street-level marketing, 22148

success, 40, 43 , 48, 50, 51, 100, 101, 103 , 154, 158, 1634, 174, 17580 , 188, 201, 207, 209

succession planning, 160

supply chains, 11, 156, 160

sustainable competitive advantage, 21, 25, 188, 189, 210

sustained productivity improvement, 165

system standardisation, 1356

systemic innovation, 1767