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qualitative analysis, risk analysis and, 217-219
quality
boring products and, 30-31
components for, 35-36
constant refinement and, 35
customer satisfaction and, 35
defined, 386
definitions not applicable, 26-28
formula for achieving, 35
product maturity, 31-32
profit and, 35
reliability and, 29
requirements, correctness of, 30
schedule and, 28-29
users' needs and, 29-30
quality assurance
bureaucracy example, 23-24
defined, 386
documentation, technique improvement, 38-42
faulty assumptions, 28-32
ISO 9001/EN standards, 52
paper documentation and, 33
tester training, 42-43
traditional, problems with, 25-26
Wal-Mart and, 27
quality control
British Standards defined, 32
defined, 386
record keeping and, 37-38
tools for the job, selecting, 36-43
traditional tools, 32-34
quality processes
hits, 35
improvements, 34-43
quantitative analysis, risk analysis and, 217-219
questionnaire for testing, 355-367
sample, 373
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