Summary

This chapter has emphasized the supreme importance of making sure your teams have a clear sense of direction. Team charters spell out the reasons for the existence of the team and what is expected of its members. Leaders provide the X-factor by communicating upward with management to ensure that the mission and vision for the team are clear. Leaders must also communicate with the team members themselves to establish SMART goal statements that enable them to know whether they are in flow. You know what is needed (a clear sense of direction) and you will need great negotiation and communication skills to get there.