Troubleshooting


My users are receiving permission errors when they try to publish a page. Where do I adjust their permissions in Contribute?

Read/Write access to a folder is not something that is controlled from within Contribute. A user who wants to publish a document must have the correct authorization level in Contribute to begin the publishing process. However, if an attempt to publish a page results in a permissions-related error, it usually means that the user doesn't have permission to write to the folder on the server. This type of permission must be set on the server at the folder level.

I changed the FTP password for the site and now my users are complaining that they can't access the site. How do I resolve this?

Most likely, what has happened is that the users who can't access the site haven't closed Contribute since the password was changed. Have them close Contribute and open it back up. They should then be able to access the site via FTP once again. If the password to the FTP site is changed while they have a session open, Contribute continues sending the previous password, which results in errors. When they close Contribute, the updated password is transmitted and they can reconnect properly.

I have WebDAV set up on my local network to track versions of files. Can I use it to track changes in Contribute as well?

No. Contribute does not work with versioning software such as Visual SourceSafe and WebDAV. To track versions of pages in Contribute, enable the rollback feature.



Special Edition Using Macromedia Studio 8
Special Edition Using Macromedia Studio 8
ISBN: 0789733854
EAN: 2147483647
Year: 2003
Pages: 337

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