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| Question 1 | Answer B is correct. To run the applications under both operating systems, the user must install Microsoft Office 2000 twice. To make applications available for both operating systems, they must be installed when booted in Windows XP and again in Windows 98. Answer A is incorrect. The permissions for the executables have not been changed so the user has permission to run all the applications. Answer C is incorrect because installing Microsoft Office 2000 on a different partition will not resolve the issue. Answer D is incorrect because changing the file system will not resolve the issue. Also, Windows 98 does not support NTFS. |
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| Question 2 | Answer C is correct. If pages that contain ActiveX and Java controls will not load correctly, the security level is more than likely too high. Answer A is incorrect because ICF would not cause the Web pages to load incorrectly. Answer B is incorrect because a permission problem would display an error message in the browser that access was denied . Answer D is also incorrect. If the Connection settings in Internet Explorer were misconfigured, the user would not be able to access any Web pages. |
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| Question 3 | Answer D is correct. To ensure that the problem doesn't occur again, you should reduce the amount of disk space available to the Temporary Internet Files folder. Answer A is incorrect because the Temporary Internet Files folder does improve performance. Answer B is incorrect because it is unreasonable to ask a user to reduce the number of Internet pages he views. Answer C is incorrect because the user has not indicated that the computer has a second hard drive. |
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| Question 4 | Answer C is correct. The source of the problem is likely caused by incorrect settings configured within Internet Explorer. If the settings on the Connection tab from the Internet Options window are not correctly configured, the user will not be able to access the Internet. Answers A and B are incorrect because you can successfully ping the computer. Answer D is incorrect because an access denied message would be displayed if the problem was related to permissions. |
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| Question 5 | Answer B is correct. If the user is unable to send email but can successfully receive email, verify that he typed in the correct name for the SMTP server. Answers A and C are incorrect. Because the user can successfully receive email, these two options can be eliminated as the source of the problem. Answer D is incorrect because this option would not affect a user's ability to send email. |
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| Question 6 | Answer A is correct. You can use the tracert command to quickly identify whether a router on the network is the source of the problem. Answers A and B are incorrect because each option would require more administrative effort. Answer D is incorrect because the ipconfig command is not used to test IP connectivity. |
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| Question 7 | Answer C is correct. You can use the ipconfig command to verify the IP address of the default gateway configured on a computer running Windows XP Professional. Answers A and B are incorrect because these commands will not display the required information. Answer D is incorrect because this command is used on computers running Windows ME and earlier. |
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| Question 8 | Answer C is correct. The first thing you should do when troubleshooting such a problem is to verify that the computer has network connectivity. You can do so by checking to see whether the link lights on the network adapter are on. Therefore, answers A, B, and D are incorrect. |
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| Question 9 | Answer A is correct. You can use POP3 to retrieve email messages from a mail server on the Internet. Answer B is incorrect because SMTP is used to send email. Answer C is incorrect because HTTP is used to view Web content. Answer D is incorrect because FTP is used to transfer files. |
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| Question 10 | Answers A and B are correct. To diagnose whether the problem is DNS related, try pinging the IP address and the DNS name of the Web site. If this approach fails, name resolution is more than likely failing. Answer C is incorrect because you can access other Web sites. Answer D is incorrect because pinging the IP address of a local computer will not test DNS name resolution. |
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| Question 11 | Answer B is correct. If you ping the loopback address (127.0.0.1) and receive a destination host unreachable error message, this would indicate that TCP/IP is not correctly installed on the computer. Answer A is incorrect because you have already verified that the network adapter is not causing the problem. Answer C is incorrect because the error message would not be received if TCP/IP was not correctly configured. Answer D is incorrect because the error message received from pinging indicates a problem with TCP/IP on the local computer. |
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| Question 12 | Answer D is correct. Aside from installing antivirus software, you need to update the signature files regularly; otherwise , the antivirus software will not protect your computers from any new viruses. Not updating the signature files defeats the purpose of installing the software. Answers A and B are incorrect. Although these two steps should be included in the overall plan to secure your network, it is the antivirus software that will detect and remove viruses. Answer C is incorrect because it is unreasonable to disable Internet access as a method of protecting against virus attacks. |
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| Question 13 | Answer C is correct. The next logical step would be to try printing from another program. This will determine whether the problem is application specific. Answers B and D are incorrect. Before performing either of these steps, you should gather some more information such as whether the problem is application specific or user specific. Answer A is incorrect because you have already determined that both the printer and computer have network connectivity. |
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| Question 14 | Answers B and D are correct. The cause of the problem could be an incorrect phone number being used or the remote access server not being online. Either one of these responses would explain why the user hears a ring when the modem dials but nothing happens. Answer A is incorrect because the user can successfully connect to her ISP. Answer C is incorrect because a permission problem would not cause this problem to occur. |
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| Question 15 | Answer D is correct. To improve the performance for loading previously viewed Web pages, you can increase the amount of disk space available for the Temporary Internet Files folder. Answers A, B, and C are incorrect because any of these options would decrease performance. |
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| Question 16 | Answer A is correct. Using the Folder Options applet within the Control Panel, you can change the program used to open files with different extensions. Answer B is incorrect because it does not solve the problem. Answer C is incorrect because WordPad does not need to be removed. Answer D is incorrect because the user has not indicated any error messages appearing in Microsoft Word. This approach would also not solve the problem. |
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| Question 17 | Answer A is correct. You can use the nslookup command to test name resolution. Answers B and C are incorrect because these two commands cannot be used to test hostname resolution. Answer D is incorrect because this command registers a computer's hostname with a DNS server. |
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| Question 18 | Answers A and C are correct. Antivirus software should be installed on all workstations and all servers on the network to protect against virus attack. Answers B and D are incorrect. Antivirus software does not need to be installed on routers (unless the routers are computers with routing enabled) or printers (unless the print device is attached to a computer). |
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| Question 19 | Answer D is correct. If all users are experiencing problems sending email, the likely cause of the problem is that the SMTP server is down. SMTP is used for sending email. Answer A is incorrect because POP3 is used for receiving email. Answer B is incorrect because all users can still browse the Internet. Answer C is incorrect because the problem did not occur the previous day. |
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| Question 20 | Answer B is correct. Because the Web server is accessible by IP address but not hostname, you can conclude that there is more than likely an incorrect DNS entry for the Web server. Answer A is incorrect because the Web server is accessible by IP address. Answer C is incorrect because other Web servers are accessible from the workstation. Answer D is incorrect because the Internet uses hostnames, not NetBIOS names . |
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| Question 21 | Answer B is correct. Share permissions only protect folders on the network. If a user has local access to a computer, share permissions do not apply. Therefore, a user accessed the files locally and changed the contents. Answer A is incorrect because Read permission is the correct permission to use if you do not want others on the network changing the folder contents. Answer C is incorrect because Windows 98 does not support NTFS permissions. Answer D is incorrect because Read permission will allow users to view only the contents of a folder. |
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| Question 22 | Answer C is correct. To make the folder available to other users in the workgroup, you must share the folder and assign the Read-only share permission. Answer A is incorrect because this approach will create a hidden share. Answer B is incorrect because Windows 98 does not support NTFS. Answer D is incorrect because Share permissions cannot be set on a file, only folders. |
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| Question 23 | Answers B and C are correct. To begin troubleshooting the problem, have the user check that the modem is properly connected to the phone line and that the phone line is connected to the phone jack. Also, have the user check that the modem is properly seated. Answer A is incorrect because the modem is not dialing; therefore, checking the dial-up account properties will not solve the problem. Answer D is incorrect. This step may be performed if you have determined that the hardware and phone line are properly connected. |
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| Question 24 | Answer B is correct. By default, ICF will not allow any traffic to pass to the private network ”that is, unless it matches a request that was initiated by a computer on the intranet. You can enable certain services such as FTP or HTTP using the Advanced tab from the properties window for the Internet connection. Doing so makes these services on the private network available to Internet users. Answers A and C are incorrect because ICF should be enabled to protect against Internet attacks. Answer D is incorrect because ICF should not be enabled on the LAN connection. |
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| Question 25 | Answer A is correct. If the characters appear garbled on the page, you should reinstall or update the printer driver. Answer B is incorrect because deleting the documents on the print queue will not solve the problem. Answer C is incorrect because the problem is not application specific. Answer D is incorrect. The problem can more than likely be solved by updating the printer driver instead of attaching it to another computer. |
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| Question 26 | Answers A and B are correct. If the user is unable to save to a CD using her CD burner , the problem is likely that it is not a rewritable CD or the rewritable CD does not have enough free space for the file. Answer C is incorrect because you can successfully save the file to another CD. Answer D is incorrect because the user has indicated that she has not encountered problems saving before. |
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| Question 27 | Answer C is correct. You can configure Outlook Express to remember the password by opening the properties window for the mail account. Select the Servers tab and check the Remember Password option. Therefore, answers A, B, and D are incorrect. |
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| Question 28 | Answer D is correct. If the user is not able to open some email attachments, open the Options window in Outlook Express. Select the Security tab and clear the check box beside the option Do Not Allow Attachments to Be Saved or Opened That Could Potentially Contain a Virus. Therefore, answers A, B, and C are incorrect. |
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| Question 29 | Answer A is correct. If the user is unable to open any Web pages, open the Internet Options window from within Internet Explorer. Verify that Internet Explorer is configured to use a proxy server and that the settings are correct. Therefore, answers B, C, and D are incorrect. |
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| Question 30 | Answer B is correct. You can use the Program Compatibility Wizard included with Windows XP to run legacy programs. Windows XP can emulate a specific environment in which the legacy program is designed to run. Therefore, answer D is incorrect. Answers A and C are also incorrect; these steps are not necessary because the Program Compatibility Wizard can be used. |
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| Question 31 | Answer D is correct. When Internet Explorer is configured to bypass the proxy server, it will not forward requests to the proxy server if the address is for a local host. Answer A is incorrect because this approach would result in a user not being able to access Internet resources. Answer B is incorrect because this approach would increase performance for loading recently viewed Web pages. Answer C is incorrect because this approach will only increase the length of time in which links to recently visited Web pages are kept in the History folder. |
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| Question 32 | Answers A and D are correct. Two possible causes for the problem are that the default Web page is currently unavailable. In such cases, a message would be displayed informing the user that the page is currently unavailable. Conversely, the problem may be due to the fact that the user has configured Internet Explorer to display a blank Web page when opened or when the Home button on the toolbar is selected. Answers B and C are incorrect because the user has indicated that she can successfully browse other Web pages. |
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| Question 33 | Answer C is correct. The user can move messages from Outlook Express into Microsoft Outlook using the Export function within Outlook Express. Therefore, answers A, B, and D are incorrect. |
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| Question 34 | Answer B is correct. The default port number used for POP3 is 110. Therefore, the port number should be changed back to the default. An incorrect port number would result in the user being unable to receive email. Answer A is incorrect because an SMTP server is not used to receive email; it is used for sending email. Answers C and D are incorrect because performing either of these tasks would not correct the problem. |
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| Question 35 | Answer C is correct. Using the Automatic Updates tab from the System Properties window, configure critical updates to be automatically downloaded and installed between the hours of 5 p.m. and 6 a.m. Answer A is incorrect. Although this option is feasible , it does not meet the requirements. Manually downloading critical updates would require administrative overhead. Answer B is incorrect because updates would be installed during business hours. Answer D is incorrect because Automatic Updates cannot be configured to perform both of these tasks. |
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| Question 36 | Answer D is correct. After installing antivirus software, you must update the signature files regularly to protect against new viruses. Therefore, answers A, B, and C are incorrect. |
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| Question 37 | Answer A is correct. To have messages available on multiple computers, you must configure Outlook to leave a copy of received messages on the server. Otherwise, they will be downloaded to the local computer only. Therefore, answers B, C, and D are incorrect. |
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| Question 38 | Answer C is correct. If a computer suddenly begins behaving erratically, you should consider scanning the computer with antivirus software. Make sure the signature files have been updated so recent viruses can be detected . Answers A and B are incorrect. Before performing either of these steps, you should attempt to troubleshoot and solve the problem. Answer D is incorrect because installing critical updates would more than likely not cause applications to suddenly begin behaving erratically. |
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| Question 39 | Answer B is correct. The Normal.dot template file stores several customized settings as well as the text. To ensure that no loss of configurations is experienced , you should edit the Normal.dot file to remove the text. Answers A and D are incorrect because the blank template is named Normal.dot. Answer C is incorrect because when the Normal.dot template is re-created, it loses all configuration settings the user has modified. |
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| Question 40 | Answer B is correct. Any Web pages on the private network can be added to the Local Intranet zone. Therefore, answers A, C, and D are incorrect. |
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| Question 41 | Answer A is correct. One of the most important things you can do to protect computers for virus attacks is install antivirus software and regularly update the signature files. Answers B and D are incorrect. Although performing these tasks can prevent virus attacks, the most important thing to do is to use antivirus software. Answer C is incorrect because computers are already using automatic updates. |
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| Question 42 | Answer C is correct. Using the Automatic Updates tab from the System Properties window, you can configure Windows XP to automatically download and install critical updates on a predefined schedule. The schedule should not be between the hours of 8 a.m. and 6 p.m. Answer A is incorrect because Windows XP supports the Automatic Updates feature for critical updates. Answer B is incorrect because the Microsoft Security Baseline Analyzer cannot be configured to download critical updates. Answer D is incorrect because this is not the default behavior for Windows XP. |
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| Question 43 | Answer A is correct. You can use the Microsoft Baseline Security Analyzer to scan a computer to identify configuration changes that should be made to increase security. Therefore, answers B, C, and D are incorrect. |
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| Question 44 | Answer B is correct. If messages are not being displayed correctly, Outlook Express may be configured to read all messages in plain text. Enabling this option prevents any HTML messages that may contain malicious code from harming a computer. Therefore, answers A, C, and D are incorrect. |
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| Question 45 | Answer A is correct. By configuring Outlook Express to notify users before an application can send email on their behalf , you can prevent viruses, such as worms, from spreading via email. Therefore, answers B, C, and D are incorrect. |
