Chapter 12. Practice Exam 2

     

Chapter 12. Practice Exam #2

Question 1	A user has a multiboot system. Windows XP Professional is installed on partition D. Windows 98 has been installed on partition C. The user selects Windows XP Professional as the boot menu and proceeds to install Microsoft Office 2000. When he restarts the computer and selects Windows 98 from the boot menu, he is unable to run the Office applications. How should he resolve the problem? A. Boot into Windows XP Professional and edit the permissions for the application executables. B. Install Microsoft Office 2000 under Windows 98. C. Create a third partition and reinstall Microsoft Office 2000 on the new partition. D. Format partition C with NTFS.
Question 2	Your company has a single Internet connection that is shared among users. A user on the network has informed you that she receives an error message when opening Web pages that contain Java or ActiveX controls. All other Web pages are successfully displayed. What is most likely the cause of the problem? A. ICF has been enabled on the computer with the Internet connection. B. The user does not have permission to access the Web site. C. The security level for the Internet zone is too high. D. Internet Explorer has not been configured to access the Internet through a proxy server.
Question 3	A user reports that he is receiving an error message indicating that the C partition is running low on disk space. The user indicates that he has not installed any new programs but has been accessing a large number of new Internet sites lately. You discover that the Temporary Internet Files folder is taking up a large amount of disk space. You purge the contents of the folder. What else should you do? A. Delete the Temporary Internet Files folder. B. Inform the user that he must reduce the number of Internet sites he accesses . C. Move the Temporary Internet Files folder to another hard drive. D. Reduce the amount of disk space available to the Temporary Internet Files folder.
Question 4	You are the help desk support technician for Contoso, Ltd. A user from the Sales department calls to report that she is unable to view any Web pages. The user receives a Web pages not found message. You verify that the problem is not affecting any other users on the network. You can successfully ping the user's computer. What could be causing the problem? A. The user does not have network connectivity. B. The IP address of the computer is not configured correctly. C. Internet Explorer has not been configured with the correct connection settings. D. The user does not have permission to view the Web pages.
Question 5	A user has just configured an email account through Outlook Express. The user calls to report that he is unable to send email. You verify that the user can successfully receive email. Upon further investigation, you discover the user is receiving a server not found error message. What should you do? A. Ping the IP address of the computer to verify connectivity. B. Have the user open the properties window for the email account and verify the name typed in for the SMTP server. C. Have the user open the properties window for the dial-up networking account and verify the user has typed in the correct phone number. D. Have the user open the Options window within Outlook Express and verify Outlook Express is not configured to block attachments.
Question 6	You are the desktop support technician for a real estate company. The network hosts an intranet Web server. Users soon report that the Web server is slow to respond to requests . You suspect a problem with one of the routers on the intranet. How can you easily identify whether a router is causing the problem? A. Use tracert to follow the path a packet will take to reach the Web server. B. Ping the IP address of each router. C. Physically inspect each router. D. Use the ipconfig command to test network connectivity with each router.
Question 7	A computer running Windows XP Professional is unable to access the company intranet Web server on another subnet. You want to verify the default gateway the computer is configured with. Which command can you use? A. ping B. tracert C. ipconfig D. winipcfg
Question 8	A user indicates that she is unable to connect to the Internet. All Internet access takes place through a shared Internet connection. What should be your first step in troubleshooting the problem? A. Check the TCP/IP connectivity. B. Check the configuration of the network adapter. C. Check that the computer has network connectivity. D. Check whether the computer with the Internet connection is online.
Question 9	You are running Outlook Express as your email client. Which protocol can be used to download email from the mail server at your ISP? A. POP3 B. SMTP C. HTTP D. FTP
Question 10	You are unable to access your company Web site that is hosted by your ISP. You have verified that the Web server is online. This problem is also affecting other users. You can successfully access other Web sites. You suspect a problem with DNS. What should you do to determine whether the problem is DNS related ? Choose two correct answers. A. Ping the IP address of the Web server. B. Ping the DNS name of the Web site. C. Use the ipconfig command to verify the DNS settings configured on your local computer. D. Ping the IP address of a local computer.
Question 11	One of the users on your network cannot access any network resources. He is unable to open any of his mapped network drives on one of the servers. You open Device Manager and verify that the network adapter is functioning. However, when you ping the loopback address, you receive a destination host unreachable error message. What is causing the problem? A. The driver for the network adapter is corrupted. B. TCP/IP is not installed correctly. C. The computer is configured with incorrect IP settings. D. The server is not online.
Question 12	You are taking precautions to protect your network from virus attacks. Aside from installing antivirus software on all computers, what is the most important step in keeping your computers secure? A. Configure Outlook Express to block email attachments. B. Educate users about ways to avoid viruses. C. Disable Internet access for all users on the network. D. Update the signature files for the antivirus software.
Question 13	A user on your network reports that he is unable to print from Microsoft Word. When he sends a document to the printer, nothing happens. You have verified that both the computer and printer have network connectivity. What should be your next step in troubleshooting the problem? A. Ping the IP address of the computer. B. Update the printer driver on the computer. C. Try printing from a different program. D. Recycle the power on the printer.
Question 14	A user calls to report that she is unable to establish a dial-up connection with the company's remote access server. The user can successfully connect to her local ISP. You discover that when the user attempts to connect, she hears a ring, but nothing happens. Which of the following may be causing the problem? Choose two correct answers. A. The user's modem is not functioning correctly. B. The remote access server is not online. C. The user does not have sufficient permissions to establish a remote access connection. D. The dial-up networking account is configured to dial the wrong number.
Question 15	A user indicates that Internet Explorer is often slow when loading Web pages that have previously been viewed . What can you do to improve performance? A. Decrease the number of days Internet Explorer will keep track of pages in the user's History folder. B. Decrease the maximum size of the Temporary Internet Files folder. C. Delete the contents of the Temporary Internet Files folder. D. Increase the amount of disk space allocated to the Temporary Internet Files folder.
Question 16	A user calls to indicate that each time he opens a file with a .doc extension, the file opens in WordPad. The user wants Microsoft Word to open when he opens a file with this extension in Windows Explorer. What should you do? A. Change the file association using the Folder Options applet. B. Tell the user to open Microsoft Word and use the Open command from the File menu and search for the file to open. C. Uninstall WordPad. D. Use the Detect and Repair feature to repair the installation of Microsoft Word.
Question 17	Users are reporting errors when trying to resolve certain hostnames. You need to determine whether the problem is DNS related. Which command can you use? A. nslookup B. ipconfig C. tracert D. ipconfig /registerdns
Question 18	You are deploying antivirus software on your company network to reduce the risk of virus attacks. On which of the following should you install the software? Choose two correct answers. A. Workstations B. Routers C. Servers D. Printers
Question 19	Users on your company network are reporting that there is no incoming email. The problem did not occur yesterday . After further investigation, you discover that the problem is affecting all users. Users can still browse the Internet, and there is no problem with sending email. Given this, what is most likely the cause of the problem? A. The POP3 server is offline. B. The proxy server is not available. C. Clients are configured with incorrect email settings. D. The SMTP server is not responding.
Question 20	You are the desktop support technician for a small insurance company. A user calls to report that she is having Internet problems but is unable to provide any more details about the problem. From the user's workstation, you can successfully access the Internet. However, when you attempt to access the Web server the user was trying to connect to, you receive an error message. You can connect to the Web server using the IP address. What is most likely causing the problem? A. The Web server is offline. B. There is an incorrect DNS entry. C. The workstation does not have connectivity. D. NetBIOS name resolution is failing.
Question 21	All computers on your network are members of the same workgroup. Some computers are shared among multiple users. One user has a Windows 98 system that has several shared folders. He set up each shared folder with Read access. However, a week later, the user discovered that some of the files within the shared folders had been changed. What caused the problem to occur? A. The user configured incorrect Share permissions. B. A user with Local access changed the file contents. C. The NTFS permissions were not configured for each folder. D. Read access allows users to change the contents.
Question 22	Computers on your network are configured in a workgroup. All computers are running Windows 98. One of the computers has a folder that all other users require access to. However, users should not be able to change the contents of the folder. What should you do? A. Share the folder and append a dollar sign to the end of the share name. B. Assign NTFS permissions so users have only Read access. C. Share the folder and assign the Share permission of Read. D. Share each individual file within the folder and assign users Read permission to each file.
Question 23	You are the help desk support technician for an ISP. A user calls to report that she is unable to establish a dial-up connection. The user reports that the modem does not make any noise when she attempts to dial a connection. You need to assist the user in troubleshooting the problem. What two steps should you have the user perform first? Choose two correct answers. A. Check the dial-up account settings. B. Check to see that the modem is properly connected to the phone line. C. Check to see that the modem is properly seated inside the computer. D. Run the modem diagnostics using the Phone and Modem Options applet.
Question 24	You are the support technician for a small company. A single Internet connection is shared among all users. Internet Connection Firewall is enabled on the computer with the shared connection. An FTP server located on your intranet must be accessible to users in another branch office. You soon discover that no one outside your local intranet is able to access the FTP server. Users on your intranet have no problem accessing Internet resources. What should you do? A. Disable ICF on the computer with the shared Internet connection using the Advanced tab from the properties window for the Internet connection. B. Using the Advanced tab from the properties window for the Internet connection, enable the FTP service. C. Disable ICF on the computer with the shared Internet connection using the Advanced tab from the properties window for the LAN connection. D. Using the Advanced tab from the properties window for the LAN connection, enable the HTTP service.
Question 25	A user has attached a print device to his workstation. When he attempts to print a document through Microsoft Word, the characters are garbled on the page. The user calls and reports the problem. The same problem occurs when printing from other applications. What should you do? A. Reinstall the printer driver. B. Empty the contents of the print queue. C. Repair the installation of Microsoft Word. D. Install the print device on another workstation.
Question 26	A user is trying to save a Word document to a CD using her CD burner . The user has not encountered problems saving before. She is vague in her description of the error message received. You can successfully save the document to another CD. What could be causing the problem? Choose two correct answers. A. The CD is rewritable but has no free space available. B. The CD the user is trying to save to is not rewritable. C. The CD burner is conflicting with another device. D. The user does not have permission to write to the CD.
Question 27	A user reports that Outlook Express always prompts him to enter a password. The user does not want to be prompted for his password each time he launches Outlook Express. What should you tell him to do? A. Within Outlook Express, open the properties window for the email account. On the Connection tab, select Remember Password. B. Within Outlook Express, open the properties window for the email account. On the General tab, select Remember Password. C. Within Outlook Express, open the properties window for the email account. On the Servers tab, select Remember Password. D. Within Outlook Express, open the properties window for the email account. On the Security tab, select Remember Password.
Question 28	A user calls to indicate that Outlook Express will not allow her to view email attachments. What should you tell the user to do? A. Open the Options window in Outlook Express. Select the Read tab and remove the check beside Do Not Allow Attachments to Be Saved or Opened That Could Potentially Contain a Virus. B. Open the Options window in Outlook Express. Select the General tab and remove the check beside Do Not Allow Attachments to Be Saved or Opened That Could Potentially Contain a Virus. C. Open the Options window in Outlook Express. Select the Connection tab and remove the check beside Do Not Allow Attachments to Be Saved or Opened That Could Potentially Contain a Virus. D. Open the Options window in Outlook Express. Select the Security tab and remove the check beside Do Not Allow Attachments to Be Saved or Opened That Could Potentially Contain a Virus.
Question 29	You are the desktop support technician for Litware, Inc. A user calls to report that he is unable to access the Internet. When he opens Internet Explorer, he receives a message stating the page cannot be found. You verify that the problem isn't affecting other users, and the proxy server is not reporting any errors. What should you do? A. Open the Internet Options window within Internet Explorer and check the settings configured on the Connection tab. B. Open Internet Explorer, and from the Internet Options window, verify the security level configured for the Internet zone on the Security tab. C. Open Internet Explorer, and from the Internet Options window, verify the size of the Temporary Internet Files folder on the General tab. D. Open Internet Explorer, and from the Internet Options window, verify the privacy level configured for the Internet zone using the Privacy tab.
Question 30	A user is trying to install a legacy application on her desktop running Windows XP. She receives an error that the program is not compatible with Windows XP. What should the user do? A. Obtain an updated version of the program. B. Run the Program Compatibility Wizard. C. Multiboot the computer with a legacy operating system. D. Nothing. Windows XP does not support legacy applications.
Question 31	Users on your network access the Internet through a proxy server. They report that it is sometimes slow accessing Web servers on the intranet using Internet Explorer. You want to improve performance. What should you do? A. Within Internet Explorer, open the Internet Options page and configure the browser not to use a proxy server using the Connections tab. B. Within Internet Explorer, open the Internet Options window and increase the amount of space available for the Temporary Internet Files folder using the General tab. C. Within Internet Explorer, open the Internet Options window and increase the number of days Internet Explorer will keep pages in the History folder using the General tab. D. Within Internet Explorer, open the Internet Options page and clear the check box beside the option to bypass the proxy server for local addresses using the Connections tab.
Question 32	You are the desktop support technician for a small company. All users access the Internet through a shared Internet connection. A user calls to report that each time she opens Internet Explorer her default home page is no longer displayed. The user indicates that she can successfully browse other Web sites. Which of the following could be causing this problem to occur? Choose two correct answers. A. The default Web page is currently not available. B. The computer with the shared Internet connection is offline. C. The settings configured on the Connection tab from the Internet Options window are incorrect. D. The user has configured Internet Explorer to use a blank Web page as the home page.
Question 33	You are the desktop support technician for a small real estate company. One of the users wants to move all his email from Outlook Express into Microsoft Outlook. What should you tell him to do? A. Tell the user to use the Import function within Outlook Express to import messages to Outlook. B. Tell the user to use the Save As function in Outlook Express and save all the messages into a PST file. C. Tell the user to use the Export function within Outlook Express to move messages into Outlook. D. Back up all the email messages and restore them into Outlook.
Question 34	You are the desktop support technician for an ISP. A user calls to report that she can no longer receive email after changing some of the email account properties. The user is unable to indicate the error message she received. The email account properties are shown in the the following figure. What should you tell the user to do? A. Use the Servers tab and check the name configured for the SMTP server. B. Change the POP3 port number back to 110. C. Deselect the option to leave a copy of the message on the server. D. Increase the Server Timeouts value.
Question 35	Your network consists of 10 computers in a workgroup. You want any critical updates to be downloaded to workstations on your network and installed during nonbusiness hours. Any updates should be installed after 5 p.m. What should you do? A. Manually connect each computer to the Windows Update site and download updates during nonbusiness hours. B. Using the Automatic Updates tab from the System Properties window, configure critical updates to be downloaded automatically and installed between the hours of 8 a.m. and 5 p.m. C. Using the Automatic Updates tab from the System Properties window, configure critical updates to be downloaded automatically and installed between the hours of 5 p.m. and 6 a.m. D. Using the Automatic Updates tab from the System Properties window, configure automatic updates to notify you when updates are ready to be installed and installed between the hours of 5 p.m. and 6 a.m.
Question 36	You are the desktop support technician for a small insurance company. Each computer is running Windows XP. Antivirus software is installed on each computer. A firewall has been configured, and the Automatic Updates feature is enabled on all computers. Updates are downloaded and installed at midnight each day. A month later users complain that their systems are slow. Upon investigation, you discover the systems are all infected with a virus you read about two weeks earlier. You took all the necessary security precautions. What is most likely the reason for the virus outbreak on your network? A. You did not install the necessary critical updates. B. Outlook Express is not configured to display email in plain text only. C. Outlook Express is not configured to block unsafe attachments. D. You did not update the signature files for the antivirus software.
Question 37	A user indicates that when he receives messages from his home office, they do not appear in his Inbox when he returns to his office computer. The user indicates that mail received on one computer is not available on the other computer. What should you do? A. Configure the delivery of the messages to be retained on the mail server. B. Modify the server timeouts to allow the messages to be downloaded. C. Verify the user's Internet connection in his home office. D. Modify the user's account to use a Mandatory profile.
Question 38	You are the desktop support technician for a small company. A user calls to report that her computer is suddenly slow to respond. Upon investigation, you discover that several applications are no longer behaving correctly. What should you do? A. Reinstall the applications that are not functioning as they should. B. Reinstall the operating system and all applications. C. Scan the computer with antivirus software. D. Apply the latest critical updates.
Question 39	A user indicates that the blank template in Word contains part of a file he was working on the previous day. Each time he creates a new file, the text appears. What should be done? A. The Normal.doc template should be re-created. B. The Normal.dot template should be edited to remove the unwanted text. C. The Normal.dot template should be re-created. D. The Blank.dot template should be edited to remove the unwanted text.
Question 40	Your company hosts a Web server on the internal network. To which security zone should the site be added? A. Internet B. Local Intranet C. Trusted Sites D. Restricted Sites
Question 41	You are securing your network against security attacks. You have enabled the Internet Connection Firewall on the computer with a shared Internet connection. All the computers have been configured for automatic updates. What else should you do to physically protect the computers from virus attacks? A. Install antivirus software on all computers. B. Run the Microsoft Security Baseline Analyzer. C. Visit the Windows Update site and download any critical updates. D. Inform users of the implications of opening attachments from unknown sources.
Question 42	You are the desktop support technician for a consulting company. Ten computers are running Windows XP. You are responsible for ensuring all computers have the latest critical updates. You do not want to manually download and install the updates. You also do not want updates installed between the business hours of 8 a.m. and 6 p.m. What should you do? A. Windows XP does not support this feature. You must connect to the Windows Update site and manually download and then install all critical updates. B. Install the Microsoft Baseline Security Analyzer and scan each computer. Connect to the Windows Update site and download the necessary critical updates. C. Open the System applet within the Control Panel and configure Automatic Updates to download updates automatically and install them at 12 a.m. D. Nothing more needs to be done. Windows XP will, by default, automatically download and install critical updates every day at 3 a.m.
Question 43	Which of the following tools can you use to scan a computer to determine whether any configuration changes should be made to increase security? A. Microsoft Security Baseline Analyzer B. Windows Update C. Automatic Update D. Event Viewer
Question 44	A user calls to report that some of the email messages received are not displayed correctly. Many of the messages contain distorted text. Others contain only email attachments. Outlook Express is configured as shown in the following figures. What should you tell the user to do to have all messages displayed correctly? A. Change the Internet Explorer security zone to Internet zone. B. Clear the option Read All Messages in Plain Text. C. Clear the option Warn Me When Other Applications Try to Send Mail as Me. D. Clear the option Do Not Allow Attachments to Be Saved or Opened That Could Potentially Be a Virus.
Question 45	You are the desktop support technician for a small branch office. A recent virus outbreak within your office has required you to increase security. You want to reduce the chance of a virus spreading through email. What should you do? A. Using the Security tab from the Options window in Outlook Express, select the option Warn Me When Other Applications Try to Send Mail as Me. B. Using the Send tab from the Options window in Outlook Express, select the option Send Messages Immediately. C. Using the Security tab from the Options window in Outlook Express, select the option Do Not Allow Attachments to Be Saved or Opened That Could Potentially Be a Virus. D. Using the Security tab from the Options window in Outlook Express, change the Internet Explorer security zone to Restricted.