Chapter 10. Practice Exam 1

     

Chapter 10. Practice Exam #1

Question 1	A user has a multiboot system with two partitions on her hard disk. Windows 95 is installed on drive C. Windows XP is installed on drive D. When she boots into Windows 95, she is unable to access the D partition. What is most likely causing the problem to occur? A. The user does not have Read permission to access the drive. B. The partition has been formatted with NTFS. C. The partition is on a dynamic disk. D. The hard disk has been converted to a basic disk.
Question 2	A user reports that the Windows XP taskbar contains two arrows that, when clicked, display the remaining shortcuts on the Quick Launch toolbar. He has tried to resize the toolbar to see all the icons available but cannot resize it. What steps are required to fix the user's taskbar? A. Unlock the taskbar and resize the Quick Launch toolbar. B. Open the Quick Launch toolbar and delete unused icons. C. Resize the Quick Launch toolbar and set the taskbar to Autohide. D. Set the taskbar to Autosize in the Taskbar Properties dialog box.
Question 3	Jane has recently started a work-share program with Barbara. They will be sharing the same computer. During Barbara's training, they used Jane's login to help Barbara understand how to navigate to the files they will be using. When Barbara started work, she reported that she could not find the network resources using her login. What do you need to do so the same shortcuts are available for Barbara? A. Using the Taskbar tab from the Taskbar and Start Menu Properties dialog box, create a new submenu and add shortcuts to the appropriate programs. B. Using the Start Menu tab from the Taskbar and Start Menu Properties dialog box, create a new submenu and add shortcuts to the appropriate programs. C. Right-click the Start button and click Open All Users. Then create a new folder and add shortcuts to the appropriate programs. D. Right-click the Start button and click Explore All Users. Then locate Barbara's Start Menu folder and copy it into Jane's profile.
Question 4	A multiboot system has Windows 95 installed on drive C and Windows XP on drive D. A user processed a request to have Office XP installed. After the installation, the user reports that Office XP is sometimes unavailable. What is the problem? A. Office XP was not published to both operating systems. B. The application was installed on an NTFS network drive. C. Office XP was installed only on the Windows XP drive. D. The NTFS permissions must be adjusted to Read and Execute on the Office XP program folder.
Question 5	When troubleshooting a file access problem on a user's system, you notice the contents of the Windows System folder are visible. It is a company standard to hide the System files. What steps should be taken to resolve this problem? A. From the Folder Options window, choose Deny Access to System Files and Folders. B. From the Folder Options window, choose Do Not Show Hidden Files and Folders. C. From the Control Panel, open the Files and Folders applet and choose Deny Access to System Files and Folders. D. From the Control Panel, open the Files and Folders applet and choose Do Not Show Hidden Files and Folders.
Question 6	The new corporate standard is to use Microsoft Word for all word processing documents. All file conversion from WordPerfect to Word has been completed. The WordPerfect software has been removed, so as a safety measure, all historical documents will be set to open in Microsoft Word. What steps should you take to prevent users from trying to open word processing documents in WordPerfect? A. Use the File Association Wizard to set all WordPerfect documents to open using Microsoft Word. B. Uninstall Microsoft Word. C. Run Microsoft Word in compatibility mode. D. Remove Microsoft Word as a shortcut from the Start menu.
Question 7	A user indicates that her dates are being displayed as yyyy/mm/dd . She wants to change the default date format. What should you tell her? A. The user must format the date in each program she uses. B. The user must edit the settings using the Folder Options applet within the Control Panel. C. The user must reinstall Windows XP. D. The user must edit the settings using the Regional and Language Options within the Control Panel.
Question 8	A user needs to run an application designed for Windows 95. His system is currently running Windows XP. After the installation, the user tries to run the program and receives an error message indicating that the program in not compatible with Windows XP. What should you do? A. Nothing. The application is not supported under the Windows XP operating system. B. Multiboot the computer with Windows 95 and install the application under this operating system. Advise the user that he must boot into Windows 95 to use this program. C. Install the application using the Program Compatibility Wizard. D. Contact the vendor of the application for a Windows XP “compatible version of the application.
Question 9	A ____________ is the default Web page opened each time your Web browser is opened. A. Security zone B. Home page C. Cookie D. Proxy server
Question 10	A user reports that she had difficulty logging in to her laptop, so she used the local administrator account to log in to the system. The user indicates that her home page is stale, and she is having trouble accessing the links there. What is the problem? A. The Web server is down. B. The exchange server is down. C. The user does not have access to network resources. D. The user's home page is not a valid address.
Question 11	A new user reports that since he configured Outlook Express to send and receive email, he receives a prompt for his password whenever checking for new messages. What steps should you advise the user to take so he can stop the prompts? A. Change the security zone using the Security tab from the Outlook Express Options dialog box. B. Open the properties window for the email account and select the Remember Password option on the Servers tab. C. Open the properties window for the email account and select the Servers tab. Click the My Server Requires Authentication option. D. Open the Options dialog box for Outlook Express. From the General tab, select the Automatically Log On to Windows Messenger option.
Question 12	You are working as a help desk support technician for a small insurance company. A user indicates that he continually receives messages that his Inbox is full. The user is required to delete his messages before he can send or receive mail. What do you suggest to prevent loss of information? A. Archive historical messages on a weekly basis. B. Clear the deleted items on exit. C. Move important messages to the C drive. D. Set up a rule that organizes the user's messages into Custom Mail folders.
Question 13	You are the help desk technician for a small consulting firm. One of the users recently received an email message with an executable attachment. You want to prevent users from opening attachments that could be potentially harmful . What should you do to configure Outlook Express from restricting file attachments? A. Have users forward all email messages with attachments to you before opening them. B. Change the program used to open executables to Outlook Express. C. Using the Options window, configure Outlook Express to block attachments that could be potentially harmful. D. Using the Options window, configure Outlook Express to notify you when another program attempts to send an email.
Question 14	A user calls to indicate that she has been recently receiving a large amount of unwanted email in her Inbox from an unsolicited sender. The user indicates that throughout the day she must manually delete these messages. She is concerned that some of the emails may contain viruses and does not want to receive them anymore. What should you do? A. Create a rule that will place all email from the sender into another folder. B. Configure Outlook Express to automatically empty the contents of the Deleted Items folder when it is closed. C. Block the sender's email address. D. Create a rule to place all incoming email from the sender into the Deleted Items folder.
Question 15	You are the support technician at an accounting firm. A user reports that he can successfully send and receive email. However, he would like assistance configuring Outlook so he can view the content of received messages without having to open each one in a new window. What do you recommend? A. Open the Windows Layout Properties window and enable the preview pane. B. Enable the preview pane from the View menu for Outlook. C. Open the Options window for Outlook and enable Outlook to display folders with unread messages. D. Create a new rule to display the preview pane for all received messages.
Question 16	Users in your company currently use Outlook Express. However, all users are being migrated to Microsoft Outlook. You want to move email messages from Outlook Express into Microsoft Outlook. What should you do? A. Use the Export function within Outlook Express and then import the PST file into Outlook. B. Use the Save As function within Outlook Express, save all messages into a PST file, and then import the PST file into Outlook. C. Import the messages into a PST file and then import the messages into Microsoft Outlook. D. Back up the mail messages and restore them in Microsoft Outlook.
Question 17	You are setting up a new laptop for a Microsoft Office power user. What steps should you take to ensure that all Office customizations will be transferred from the user's old computer to his new system? A. Run the Save My Settings Wizard on the user's current system and then run it on the new laptop. B. Copy Normal.dot, presentation.pot, and xluser.xlt from the user's existing system and replace the existing copies on the new laptop. C. Re-create the customized settings on the new laptop. D. Copy the user's profile from the existing system onto the new laptop.
Question 18	A power user indicates that some features are missing from her current installation of Microsoft Word. You have verified that the thesaurus is unavailable. What steps should you take to solve this problem? A. Repair the Office XP installation. B. Customize the Office XP installation to include the missing features. C. Reset the Format menu. D. Reset the Standard toolbar.
Question 19	You are working as a support technician for an accounting firm. A user reports that the Undo button is missing from the Standard toolbar. What should you do? A. Verify that the user has not applied any customization to the Standard toolbar and then reset the toolbar from the Customize dialog box. B. Reset the Standard toolbar. C. Open the Customize dialog box and drag the Undo button onto the Formatting toolbar. D. Inform the user to press Ctrl+Z because the Undo button is gone.
Question 20	A user calls and reports that whenever someone tries to use the Get External Data feature in Access, the program stops responding. After further investigation, the user indicates that Access has had other performance problems. What should you do? A. Remove the Access application. B. Install the Get External Data feature. C. Use the Detect and Repair feature from the Help menu. D. Remove the Office installation and perform a custom installation.
Question 21	A user reports that her system was rebuilt approximately a month ago. She has not had any problems with her Windows XP system. However, today she opened Microsoft Outlook and found that several menu options are unavailable. What is the problem? A. The Office XP product key has expired . B. The user has a virus. C. The user's permissions have been customized with a domain policy to restrict access to some Office features. D. The Office XP installation has not been activated.
Question 22	A user indicates that whenever he opens Word, a file he was working on last week is automatically opened. You ask the user to verify the filename on the toolbar, but it is says Document1. Each time the user clicks the New button on the Standard toolbar, the same text appears. What should be done? A. The Normal.doc template should be re-created. B. The Normal.dot template should be edited to remove the unwanted text. C. The Normal.dot template should be re-created. D. The Blank.dot template should be edited to remove the unwanted text.
Question 23	A user reports that the Office XP installation window periodically appears on her screen while she is using the Office programs. The user indicates that she already has the suite installed and thinks her system is broken. What is occurring? A. The Office XP installation is set to Auto Detect and Repair. B. The most common features are installed; however, the remaining features are set to Install on First Use. C. The Office installation needs to be repaired. D. A domain policy is applying software patches.
Question 24	A user has recently been upgraded to Office XP. He reports that his menus are shorter than those in the previous version. After hovering the mouse on the menu for a while, he notices that it automatically expands to display additional options. What is the problem? A. The Personalized menus are turned on. B. The Customized menus are turned on. C. The Personalized toolbars are turned on and cause the menus to show only the buttons displayed on the toolbars . D. The Customized toolbars are turned on and cause the menus to show only the buttons displayed on the toolbars.
Question 25	A user tries to use the bullets and numbering button and realizes that the Formatting toolbar is not in view. How do you guide the user to reactivate the Formatting toolbar? A. Click the Tools menu and select Toolbar. B. Click the View menu and select Toolbars and then Formatting. C. Click the View menu and select Toolbars and then Activate Default Toolbars. D. Right-click any active toolbar and select Formatting from the menu.
Question 26	A user indicates that she is responsible for receiving her supervisor's email. When the user creates new messages, the default account used to send messages is her supervisor's email address. She can select her personal account from the accounts list when she sends the message, but she finds it cumbersome. What can you do to help this user? Select three correct answers. A. The user is already accomplishing the task, and there are no other options. B. Configure the default email address to the generic company account using the Set as Default button from the Email accounts dialog box. C. Configure the Reply Email address to the user's company account. D. Configure the Forward Email address to the user's company account.
Question 27	A user reports that he receives hundreds of messages daily. He is having difficulty keeping track of his incoming messages. What steps would you suggest to assist the user in managing his email? A. Set up Custom Mail folders and rules to organize the messages by priority or sender. B. Set up rules for high-priority messages only. C. Suggest an auto-reply message to indicate that the user is busy and may be slow to respond. D. Use the Out of Office assistant to indicate that the user is away.
Question 28	A user is reading through her archived messages in Outlook and has indicated that some messages do not contain the message text. What should you do? A. Restore the user's Archive.pst file to its original location. B. Run the Inbox Repair Tool. C. Reboot the user's system. D. Apply the latest patches to the Office XP software.
Question 29	A user reports that when a new appointment is created, the reminder appears 24 hours before the appointment. He wants to change the default reminder to appear 10 minutes before the appointment. How do you resolve this problem? A. From the Options dialog box, select the Other tab and adjust the default reminder to 10 minutes. B. From the Options dialog box, select the Calendar tab and adjust the default reminder to 10 minutes. C. From the Options dialog box, select the Preferences tab, click the Calendar Options button, and change the default reminder to 10 minutes. D. From the Options dialog box, select the Preferences tab and modify the default reminder to 10 minutes.
Question 30	A user reports that she is having a problem with managing the number of messages in her Inbox. You suggest she archive messages older than 30 days. The user wants Outlook to automatically perform this function. How can you configure the user's Outlook settings to accomplish this task? A. Archive dialog box B. AutoArchive dialog box C. Data File Management dialog box D. Backup dialog box
Question 31	You receive a call indicating that a user cannot open an attachment within Outlook Express. You determine that Outlook Express has blocked the attachment. The user indicates he is exchanging macro files with a coworker. What should you do to allow the user to download the required attachments with a specific file extension? A. From the Options window within Outlook Express, click the Security tab and deselect the option Do Not Allow Attachments to Be Saved or Opened That Could Potentially Be a Virus. B. Using the Folder Options applet within the Control Panel, click the File Types tab, locate the file extension, and deselect the Confirm After Download option. C. From the Options window within Outlook Express, click the Receipts tab and deselect the Read All Messages in Plain Text option. D. From the Options window within Outlook Express, click the Security tab and change the security zone to Internet zone.
Question 32	You are the desktop support technician for a small company. A user calls to report that her computer is suddenly slow to respond. During your investigation, you find that many applications are not functioning properly. What should you do? A. Reinstall the applications that are not functioning as they should. B. Rebuild the user's system starting with the operating system and all necessary applications. C. Scan the computer with antivirus software. D. Apply the latest Windows XP updates.
Question 33	A user indicates that after he modified the Options dialog box, email messages he received in Outlook Express are not being displayed correctly. Some messages contain distorted text, and some messages contain only an attachment. What configuration is causing the problem? A. Outlook Express is blocking the attachments. B. The email messages contain viruses. C. Outlook Express is configured to display all messages in plain text. D. The security zone is set to Internet zone.
Question 34	Which of the following type of virus attack attempts to disguise itself as a legitimate program? A. Virus B. Macro virus C. Worm D. Trojan horse
Question 35	our company has its own Web server on the corporate network. You need to add the intranet site to a security zone. Which zone should you choose? A. Internet B. Local Intranet C. Trusted Sites D. Restricted Sites
Question 36	user has returned from a one-year sabbatical and indicates that her Outlook data is missing. The user indicates that her login name has been changed since her return. She requires the contact information that was previously stored in the Outlook.pst file. How can you resolve this problem? A. Locate the user's Archive.pst file and import the data. B. Re-enable the user's old login so she can access her previous PST file. C. Import the user's Outlook.pst file from the old profile. D. The information is lost and cannot be corrected.
Question 37	user has been granted the NTFS Modify permission to a folder named Markeing. The same user also has the Read permission assigned using Share permissions. When he accesses files locally from the Marketing folder, he can save changes to those files within the folder, but when opening files across the network, he cannot modify them. What is the problem? A. The effective permissions are Read. B. The effective permissions are Write. C. The NTFS permissions have not propagated to subfolders . D. The Share permissions are not applied when accessed locally.
Question 38	How can the NTFS permission settings of a file be changed, altered , or modified? Select two correct answers. A. Delete the file. B. Move the file to a new partition. C. Use the Security tab on the properties window. D. Take ownership of the file.
Question 39	You are a support technician for an accounting firm. A manager wants all users to be prompted to open a specific file in read-only format. She does not want to distribute a password for the particular file. However, she indicates that she does not want to restrict users from being able to make changes to the file when they deem it necessary. What feature do you recommend for the file? A. Set the Open password. B. Set the Modify password. C. Enable the Read-only recommended option. D. Protect the document.
Question 40	Whenever a user opens a document that contains macros from an untrusted source, he does not receive a macro warning. He is also able to execute all macros within the files. What is the user's current macro security setting? A. Low B. Medium C. High D. Restricted
Question 41	You are a support technician for a private law firm where there is some suspicion that a user is accessing files that she should be prevented from accessing. You suspect that there is a permissions problem. You need to verify that the user is accessing the folder. How can you do this? A. NTFS file activity logging B. Event auditing C. Event Viewer D. Account lockout
Question 42	A user can create and modify documents in a parent folder named XP Migration, but in the subfolder named Software Training, he is not able to create new files. Why is this occurring? A. Automatic propagation has been stopped . B. The user has been denied access to the subfolder named Software Training. C. The user has only Read permission. D. The user has Modify permission but has been denied the Create New Files permission.
Question 43	You are a help desk technician, and you receive a request to assist a user access the corporate database. After further investigation, you find out that this user previously had a shortcut to the database on her desktop. The file is located on the Corporate Data server in the Client Database folder. The user has tried to navigate to the database but receives an error message. You have checked the database file, and the user has the appropriate permissions to open the file. What is the problem? A. The user has been denied access to the Client Database folder. B. The user does not have the special List Folders permission. C. The database has been moved to a new file location. D. The user does not have Read access to the database file.
Question 44	A user has a Windows 95 system with several shared folders. He set up each shared folder with Read access. However, since he has set up the shares, the user indicates that several files have been deleted. Under what circumstances could the files have been deleted? A. The NTFS permissions allowed users to delete the files. B. The files were accessed locally and then deleted. C. The files were moved to a subfolder. D. The folder has the Delete special permission.
Question 45	You have several files that you need to restrict access to in a folder named Project Development. The files are currently located on the public drive that the entire company has access to. What can you do to restrict access to these files? A. Deny access to the files at the file level. B. Move the files into their own folder and grant access only to the required users or groups. C. Deny access to the Project Development folder. D. Copy the files to users' local drives to prevent public access to them.