| Question 1 | A user indicates that he continually receives messages that his Inbox is full. He is required to delete his messages before he can receive or send mail. What do you suggest to prevent loss of information? -
A. Archive historical messages on a weekly basis. -
B. Clear the deleted items on exit. -
C. Move important messages to the C drive. -
D. Set up a rule that organizes messages into Custom Mail folders. |
| A1: | Answer A is correct. Outlook enables you to archive your data to the Archive.pst file, which places your oldest data into that file. Therefore, answers B, C, and D are incorrect. |
| Question 2 | When Outlook is open , a user receives an error message when trying to close MSN Messenger, as shown in the following figure. How can you prevent this message from appearing?  -
A. Uninstall MSN Messenger. -
B. Repair Outlook. -
C. Disable instant messaging in Outlook. -
D. Disable instant messaging in MSN Messenger. |
| A2: | Answer C is correct. To prevent the error message from appearing, you must disable instant messaging from Outlook. Answer A would prevent the message from appearing but would remove the instant messaging capability permanently from the user's system. This is not the best answer. Answer B is incorrect because Outlook is functioning properly. Answer D is incorrect because you cannot disable instant messaging in MSN Messenger. |
| Question 3 | A user indicates that when she is at home, she can search the Internet but cannot retrieve email on her laptop. What is the problem? -
A. In the Internet Settings dialog box, both the Connect Using My Local Area Network Connection (LAN) option and the Connect Via Modem When Outlook Is Offline option are not selected. -
B. In the Email Account Settings dialog box, both the Connection Using My Local Area Network option and the Connect Via Modem When Outlook Is Offline option are selected. -
C. In the Customize dialog box, the Connection Using My Local Area Network option and the Connect Via Modem When Outlook Is Offline option are selected. -
D. The user does not have a valid Internet connection. |
| A3: | Answer A is correct. The user must use a dial-up connection to check for new messages when the LAN connection is not available. Answer B is incorrect because the Connection option is not available from the Email Account Settings dialog box. Answer C is incorrect because the Connection option is not available from the Customize dialog box. Answer D is incorrect because the user indicated that she is able to search the Internet. |
| Question 4 | A user indicates that he is responsible for responding to general inquiries received from the generic company email address, but he would like to respond to these messages with his personal company address. The user mentions that he can select the account from the accounts list when he sends messages, but he finds it cumbersome. What can you do to help this user? -
A. The user is already accomplishing the task, and no other options are available. -
B. Configure the default email address to the generic company account. -
C. Configure the Reply Email address to the user's company account. -
D. Configure the Forward Email address to the user's company account. |
| A4: | Answer C is correct. To help the user set up his email account to automatically reply using his personal company address, you can set the Reply Email address on the General tab in the Internet Email Settings dialog box. Answer A is incorrect because the Reply Email address can be set to the user's personal company address. Answer B is incorrect because the user wants to use his personal company address to respond to the messages. Answer D is incorrect because the option does not exist. |
| Question 5 | A user reports that she receives hundreds of messages daily. She is having difficulty organizing her incoming mail. What do you suggest to assist the user? -
A. Set up custom mail folders and rules to organize the messages by priority or sender. -
B. Set up rules to prioritize incoming messages. -
C. Use an auto-reply message. -
D. Use the Out of Office assistant. |
| A5: | Answer A is correct. The user should set up custom mail folders and rules to organize the messages into new folders. Answer B is incorrect because rules cannot prioritize incoming messages. Answer C is incorrect because the user is trying to organize incoming messages. Answer D is incorrect because the user is not trying to configure an Out of Office message. |
| Question 6 | A user returns from maternity leave and reports that her Outlook information is gone. What is the problem? -
A. The information was deleted. -
B. The information was lost due to corruption. -
C. The items were AutoArchived. -
D. The Outlook information was exported to a backup file. |
| A6: | Answer C is correct. The information was AutoArchived. Answer A is incorrect because the user did not report the loss of other resources. Answer B is incorrect because the user did not indicate she received error messages. Answer D is incorrect because the user would have exported the backup file and then would not have reported it lost. |
| Question 7 | A user is reading through his archived messages in Outlook and has indicated that some messages do not contain the message text. What should you do? -
A. Restore the Archive.pst file to its original location. -
B. Run the Inbox Repair Tool. -
C. Reboot the system. -
D. Apply the latest patches to the Office XP software. |
| A7: | Answer B is correct. The Inbox Repair Tool tries to repair the header of the PST file. Answer A is incorrect because the user did not indicate that he moved the Archive.pst file. Answer C is incorrect because rebooting does not affect the data in Outlook. Answer D is incorrect because the latest patches to the Office XP software do not affect the data. |
| Question 8 | A user reports that when a new appointment is created the reminder appears 24 hours before the appointment. She wants the reminder to appear 30 minutes before the appointment. How do you resolve this problem? -
A. From the Options dialog box, select the Other tab and adjust the default reminder to 30 minutes. -
B. From the Options dialog box, select the Calendar tab and adjust the default reminder to 30 minutes. -
C. From the Options dialog box, select the Preferences tab, click the Calendar Options button, and change the default reminder to 30 minutes. -
D. From the Options dialog box, select the Preferences tab and modify the default reminder to 30 minutes. |
| A8: | Answer D is correct. The default reminder is located on the Preferences tab in the Options dialog box. Therefore, answers A, B, and C are incorrect because they do not contain the default reminder setting. |
| Question 9 | A user wants to adjust the Archive settings in Outlook to automatically archive messages older than 30 days. Where can he set these options? |
| A9: | Answer B is correct. The AutoArchive dialog box is available from the Other tab in the Options dialog box. The AutoArchive button displays the configuration options available with the AutoArchive feature. Answer A is incorrect because the Archive dialog box is used to initiate the archive feature manually. Answer C is incorrect because the Data File Management dialog box is used to manage the PST files configured in Outlook. Answer D is incorrect because the Backup dialog box is not a valid feature. |
| Question 10 | When a user receives messages from her home office, they do not appear in her Inbox when she returns to her office computer. The user indicates that mail received on one computer is not available on the other computer. What should you do? -
A. Configure the delivery of messages to be retained on the mail server. -
B. Modify the server timeouts to allow the messages to be downloaded. -
C. Verify the user's Internet connection in her home office. -
D. Modify the user's account to use a mandatory profile. |
| A10: | Answer A is correct. To allow the user to view all her mail regardless of location, you must configure the delivery of the messages so that the mail server stores the mail after delivery. Answer B is incorrect because the mail server has not timed out. Answer C is incorrect because the user reports that she has received messages at her home office, but they do not appear in her Inbox when she returns to her office computer. Answer D is incorrect because a mandatory profile does not affect how mail messages are affected after delivery. |
