| Question 1 | A user has three partitions on her hard disk. Windows XP is installed on D. Windows 95 is installed on C. The user stores all her documents on partition E. When the user boots under Windows 95, she is unable to access the D partition. What is most likely causing the problem to occur? -
A. The user does not have permission to access the drive. -
B. The partition has been formatted with NTFS. -
C. The partition is on a dynamic disk. -
D. The hard disk has been converted to a basic disk. |
| A1: | Answer B is correct. A partition that has been formatted with NTFS is not accessible when booting under a legacy operating system such as Windows 95. Answer A is incorrect because permissions would not cause the drive to be inaccessible. Answer C is incorrect because Windows 95 cannot be installed on a dynamic disk. Answer D is incorrect because Windows 95 must be installed on a basic disk. Therefore, this would not cause a problem to occur. |
| Question 2 | You are trying to install an application on a desktop running Windows XP. You insert the CD into the CD-ROM drive, but nothing happens. The installation directions say that the application's installation executable should launch immediately. What should you do? -
A. Run the application in compatibility mode. -
B. Ensure you have the appropriate permissions to install the application. -
C. Multiboot the computer with an older operating system. Reinstall the application und the new operating system. -
D. Verify that autoplay has been enabled. |
| A2: | Answer D is correct. If the application's setup program does not launch automatically, verify that autoplay has been enabled. A compatibility problem would generate an error message. Before assuming this is the problem, verify the CD-ROM is enabled for autoplay. If it was a permissions problem, an error message would be generated. Therefore, answer A is incorrect. Answer B is incorrect because permissions are not causing the problem. Answer C is incorrect because multibooting would not solve the problem. |
| Question 3 | A user reports that the Windows XP taskbar continually disappears from his desktop making it difficult for him to switch between open programs. What should you do? -
A. Customize the Start menu to autohide the taskbar. -
B. Select the Show Quick Launch option from the Taskbar and Start Menu Prorties dialog box. -
C. Select the Lock the Taskbar option from the Taskbar and Start Menu Properties dia box. -
D. Deselect the Autohide the Taskbar option from the Taskbar and Start Menu Properties dialog box. |
| A3: | Answer D is correct. If the Autohide the Taskbar option is selected, the taskbar is hidden on the desktop. The taskbar reappears when you point to the area of the desktop where the taskbar is located. Therefore, the problem can be solved by deselecting this option. Answer A is incorrect because the problem exists with the taskbar, not the Start menu. Answers B and C are incorrect because neither of these options would cause the taskbar to disappear and reappear. |
| Question 4 | Multiple users share one of the computers on the network. All these users require access to the same group of programs. You want to allow logged-on users to access these programs more easily. What should you do? -
A. Using the Taskbar tab from the Taskbar and Start Menu Properties dialog box, create a new submenu and add shortcuts to the appropriate programs. -
B. Using the Start Menu tab from the Taskbar and Start Menu Properties dialog bo, create a new submenu and add shortcuts to the appropriate programs. -
C. Right-click the Start button and click Open All Users. Create a new folder and add shortcuts to the appropriate programs. -
D. Right-click the Start button and click Explore All Users. Locate the Start Menu folder for the user currently logged on. Create a new folder and add shortcuts to the appropriate programs. |
| A4: | Answer C is correct. To customize the Start menu for all users who log on to the computer, you must right-click the Start button and click Open All Users. Answers B and D are incorrect because either of these options would customize the Start menu for the user who is currently logged on. The settings would not be applied to any other users. Answer A is incorrect because the Taskbar tab is not used to customize the Start menu. |
| Question 5 | You have installed Windows XP and Windows 95 on the same computer. Windows XP is installed on D, and Windows 95 is installed on C. You boot into Windows XP and install a new application. The application resided on partition D. When you boot into Windows 95, you cannot run the application. What should you do? -
A. Reinstall the application under Windows 95. -
B. Install the application on an NTFS partition. -
C. Edit the permissions of the application's executable so you have the proper permissions. -
D. Uninstall the application and install it on a shared partition. |
| A5: | Answer A is correct. If you are multibooting a computer, an application must be installed under each operating system. If not, the application is available only under the operating system on which the application was installed. Answer B is incorrect because Windows 95 cannot read NTFS partitions on a local computer. Answer C is incorrect because you can successfully run the application under Windows XP. Answer D is incorrect because the application must be installed under each operating system. |
| Question 6 | You are assisting a user with a configuration problem. When you open the contents of the Windows System folder, you notice that all the system files are visible. You want these files to be hidden from users. What should you do? -
A. Deny the user access to each of the system files. -
B. Use the Folder Options applet with the Control Panel to hide system files. -
C. Configure the properties of each file so they are hidden. -
D. Move the files you want hidden into an administrative share. |
| A6: | Answer B is correct. You can hide system files within Windows Explorer by using the Folder Options applet within the Control Panel. If you select the Do Not Show Hidden Files and Folders option, no program and system files are displayed. Answer A is incorrect because the files are still visible to users. Answer C is incorrect because this approach would require more administrative effort. Answer D is incorrect because program and system files cannot be moved. |
| Question 7 | A user calls to report that each time she opens a Word document, Windows XP automatically launches WordPad. The user reports that the problem has been occurring for a week and now has to open Microsoft Word and browse for the documents. She wants Microsoft Word to launch when a document is opened. What is causing the problem? -
A. The file association has been changed. -
B. Microsoft Word has been uninstalled . -
C. Microsoft Word must be run in compatibility mode. -
D. Microsoft Word has been removed as a shortcut from the Start menu. |
| A7: | Answer A is correct. File extensions are associated with certain programs. When you open a file, a certain program launches automatically. More than likely, the file association has been changed so WordPad launches instead of Microsoft Word. Answers B and C are incorrect because the user can still open the program. Answer D is incorrect because a missing shortcut on the Start menu would not cause the problem. |
| Question 8 | You multibooted a computer with three versions of Windows. The computer has four partitions. Windows XP resides on partition E, Windows 98 resides on partition D, and Windows 95 resides on partition C. Partition F is used for storing documents. The partitions are formatted as follows : | C | FAT16 | | D | FAT32 | | E | NTFS | | F | FAT32 |
A user boots into Windows 95 and is unable to access files stored on partition E. What is causing the problem? -
A. Windows 95 is not installed on an NTFS partition. -
B. The user does not have permission to view the files. -
C. Windows 95 cannot read from NTFS partitions. -
D. The files have been hidden. |
| A8: | Answer C is correct. Windows 95 cannot read from any local partitions formatted with NTFS. Therefore, answers A, B, and D are all incorrect. |
| Question 9 | A user calls you for directions on how to change how his program's display values, such as the date, time, and currency. What should you tell him? -
A. He must manually change the values in each program. -
B. He must edit the settings using the Regional and Language Options within the Control Panel. -
C. He must edit the settings using the Folder Options applet within the Control Panel. -
D. He must edit the properties for each application executable. |
| A9: | Answer B is correct. You can change how programs display values such as time, date, and currency by using the Regional and Language Options applet within the Control Panel. Therefore, answers A, C, and D are incorrect. |
| Question 10 | A user needs to run a legacy application on her desktop. The desktop is currently running Windows XP. When you run the setup program for the application, you receive an error message that the program is not compatible with Windows XP. What should you do? -
A. Nothing. Windows XP cannot run legacy applications. -
B. Multiboot the computer with Windows 95. Install the application under this operating system. -
C. Install the application using the Program Compatibility Wizard. -
D. Contact the application's vendor for a newer version of the application. |
| A10: | Answer C is correct. If the application does not install under Windows XP, you should install the application using the Program Compatibility Wizard. Answer A is incorrect because Windows XP can run legacy applications. Answer B is incorrect because multibooting the computer is not necessary. Answer D is incorrect. Although this may be a possible solution, you should first try running the application in compatibility mode. |
