Table of Contents

     

	Table of Contents
	Index
	Examples

Supporting Users and Troubleshooting Desktop Applications on a Windows XP Operating System Exam Cram 2 (Exam 70-272)
By Diana  Huggins, Felicia  Buckingham
Publisher	: Que
Pub Date	: May 19, 2004
ISBN	: 0-7897-3150-9
Pages	: 360

		Copyright
		The 70-272 Cram Sheet
			CONFIGURING, TROUBLESHOOTING, AND CUSTOMIZING THE OPERATING SYSTEM
			CONFIGURING, CUSTOMIZING, AND TROUBLESHOOTING INTERNET EXPLORER
			CONFIGURING, CUSTOMIZING, AND TROUBLESHOOTING OUTLOOK EXPRESS
			CONFIGURING, CUSTOMIZING, AND TROUBLESHOOTING OFFICE APPLICATIONS
			CONFIGURING, CUSTOMIZING, AND MANAGING OUTLOOK
			CONFIGURING AND TROUBLESHOOTING HARDWARE
			CONFIGURING AND TROUBLESHOOTING NETWORK CONNECTIVITY
			CONFIGURING AND MANAGING APPLICATION SECURITY
			IDENTIFYING AND RESPONDING TO SECURITY EVENTS
		A Note from Series Editor Ed Tittel
		About the Authors
		About the Technical Editor
		Acknowledgments
		We Want to Hear from You!
		Introduction
			Taking a Certification Exam
			Tracking MCP Status
			How to Prepare for an Exam
			About This Book
		Self-Assessment
			MCDSTs in the Real World
			The Ideal MCDST Candidate
			Putting Yourself to the Test
			What's Next?
		Chapter 1.   Configuring, Customizing, and Troubleshooting the Operating System
			Configuring the Operating System to Support Applications
			Resolving Issues Related to Customizing the Operating System to Support Applications
			Exam Prep Questions
		Chapter 2.   Configuring, Customizing, and Troubleshooting Internet Explorer
			Configuring and Troubleshooting Internet Explorer
			Resolving Issues Related to Customizing Internet Explorer
			Exam Prep Questions
		Chapter 3.   Configuring, Customizing, and Troubleshooting Outlook Express
			Configuring and Troubleshooting Email and Newsgroup Accounts
			Resolve Issues Related to Customizing Outlook Express
			Managing Data in Outlook Express
			Exam Prep Questions
		Chapter 4.   Configuring, Customizing, and Troubleshooting Office Applications
			Installing Office
			Resolving Issues Related to Customizing an Office Application
			Exam Prep Questions
		Chapter 5.   Configuring, Customizing, and Managing Outlook
			Configuring Email Accounts in Outlook
			Configuring and Troubleshooting Newsgroup Account Configurations
			Using Outlook with Multiple Email Accounts
			Customizing Outlook Settings
			Managing Outlook Data
			Exam Prep Questions
		Chapter 6.   Configuring and Troubleshooting Hardware
			Resolving Hardware Issues
			Using Storage Devices
			Resolving Print Issues
			Exam Prep Questions
		Chapter 7.   Configuring and Troubleshooting Network Connectivity
			Identifying and Troubleshooting Network Problems
			Identifying and Troubleshooting Name Resolution Problems
			Identifying and Troubleshooting Network Connectivity Problems Caused by the Firewall Configuration
			Exam Prep Questions
		Chapter 8.   Configuring and Managing Application Security
			Identifying and Troubleshooting Problems Related to Security Permissions
			Managing Application Security Settings
			Exam Prep Questions
		Chapter 9.   Identifying and Responding to Security Incidents
			Identifying and Responding to Security Events
			Exam Prep Questions
		Chapter 10.   Practice Exam #1
		Chapter 11.   Answer Key for Practice Exam #1
			Answer Key
		Chapter  12.   Practice Exam #2
		Chapter 13.   Answer Key for Practice Exam #2
			Answer Key
		Appendix A.   Need to Know More?
			Chapter 1
			Chapter 2
			Chapter 3
			Chapter 4
			Chapter 5
			Chapter 6
			Chapter 7
			Chapter 8
			Chapter 9
		Appendix B.   CD Contents and Installation Instructions
			Multiple Test Modes
			Random Questions and Order of Answers
			Detailed Explanations of Correct and Incorrect Answers
			Attention to Exam Objectives
			Installing the CD
			Technical Support
		Glossary
		Index