Capability Maturity Model, 4, 99
Capability Maturity Model Integrated, 241
Cause-and-effect diagram, 119–21
Central operating system, 38
Certification, organizational and personal, 242
Change control
baseline definition, 146
documentation, 92, 206, 222
processing mechanism, 134, 141–42, 146
software change notice, 104–5
Change control board, 80, 131, 134, 142–44, 146
Change request form, 134, 146
Change size, defect, 114–15
Charter, quality management, 229, 263–67
Check-sum calculation, 154, 155
Classification, defect, 111–13
Client, 2
Client-server technology, 38, 147, 160
Closure, defect, 104–6
Code and unit testing, 21
Code configuration identification, 138, 140
Code review, 61
Coding, 7, 33–34
Coding defect, 173, 188
Coding period, safety requirements, 188
Combined implementation, 239–40
Commitment, management and organizational, 230–31
Completeness, design and requirements, 213, 214
Compliance, standards, 47
Component, 2
Computer-aided engineering, 32, 160
Concept definition, 7, 21
Conferences, educational, 165
Configuration accounting, 16, 17, 131–32, 134–37
baselines, 134–35, 145–46
instances, 135–37, 146–47
Configuration control, 16–17, 92, 131, 134, 141–45
change control board, 142–44
change processing, 141–42
software library, 144–45
Configuration identification, 16, 34–35, 131, 132–34, 137–41
configuration item, 137–39
edition, 140–41
release, 139
standardization, 34–35
version, 139–40
Configuration item, 137–39
Configuration management, 11
components, 132–37
documentation basis, 206
overview, 15–17, 21–22, 131–32
risk, 195–96
trouble report closure, 106
Configuration management plan, 70, 207, 208, 210, 249
Configuration management practitioner, 79
Consistency, design and requirements, 214
Consulting company standards, 42
Consumer, 2
Content review, 62
Contracted software development, 19–20, 168, 171–72
Control defect, 2, 113
Correctness, design and requirements, 212–13, 214
Cost control, 208
Cost of achieving quality, 108
Cost of failure, 108–9
Cost of quality, 108–9
Cost-potential determination, 200
Costs
defects, 52, 73, 112, 113, 176
inspection, 56
maintenance, 173
online standards, 46–47
program versus effects, 100
software quality system, 231
Critical design review, 58, 59, 60, 62, 65–66, 68, 145
Critical errors, 98
Culture, organizational, 229–31
Customer, 2
Customer-oriented review, 62
Customized shells, 167, 168, 170–71
Custom test completeness package, 90
Cycle considerations, 36