Acknowledgments

This book could not have been written without the special talents and determination of Ryan J. Sheehan, Christine Aruza, Zoe Sochor, and Lance Sperring. A heartfelt thanks goes out to them for their patience and perseverance in seeing this project through to the end. I am also especially grateful to my entire company, enamics, Inc., for never losing its resolve in the quest to help others recognize and achieve the benefits of Business Technology Management (BTM). Through their tireless efforts my vision for BTM has been realized.

I will be forever indebted to the following for their personal support and for sharing their industry insights: Randolph C. Blazer, Chairman & CEO, KPMG Consulting, Inc.; Patrick F. Flynn, vice president and CIO, PACCAR, Inc.; Scott Hayward, managing director, JPMorgan Chase and Company; Dale Kutnick, chairman, CEO & research director, META Group , Inc.; Dr. Jerry Luftman, best-selling author of Competing in the Information Age and Distinguished Service Professor, Stevens Institute of Technology; Chuck Martin, best-selling author of Managing for the Short Term and Net Future and former associate publisher, InformationWeek ; Jack Mollen, senior vice president, Human Resources, EMC Corporation; Honorio J. Padron, president and CEO, Business Services, Exelon Corporation; Don Peppers, best-selling author of the One to One book series and founding partner of Peppers and Rogers Group; Chris Perretta, CIO, GE Capital Card Services, Kevin Poulter, head of Business Integration, British American Tobacco; John Sievers, president, Consumer and Small Business Group, Southern New England Telecommuni cations; Howard Smith, CTO, CSC Europe; Tom Trainer, former CIO, Citigroup, Inc., Eli Lilly & Co., and Reebok International Ltd.; and Carl Wilson, executive vice president and CIO, Marriott International, Inc. The candor with which they recount their experiences provides us all with a rich set of didactic cautions , lessons, and guidance. I hold each of these individuals in the highest regard.

I am also grateful to my editor, Jim Boyd, for the direction and continual support that he gave me throughout the entire process. No matter what unconventional request I made or zany idea I proposed to him, he always listened with a receptive ear and responded with patient suggestions that considered any alternative possibilities. Without his guidance and the efforts of the folks at Financial Times Prentice Hall, this book would never have made it from brainchild to bookstore.

Special thanks go to Frank Ovaitt and Paul Berg for the innumerable hours they have spent in support of this project. Time and time again, they kept me headed on the right path with their reliable and experienced counsel. They always have my deepest respect and I consider myself a fortunate recipient of their sage advice.

I also wish to extend my gratitude to the members of enamics' board of directors and advisory board in addition to the numerous customers, partners , and investors that have helped shape our thinking and validate our direction. It is through their feedback, contributions, and encouragement that BTM has been able to successfully forge ahead in the marketplace .

Dale Kutnick and Meta Group also deserve special recognition for their commitment and support. From day one, they have demonstrated their belief in these concepts. The same also holds true for Sathish Reddy and the hard work of his team at Itreya. We wouldn't be able to pursue our vision without their dedicated labors, nor without those of Paul Daversa and his company, Resource Systems Group.

I am deeply grateful for having been blessed with a wonderful family and a few special friends. To my family, thank you for instilling in me, from the earliest days, the passion required for taking on a project of this magnitude and the drive needed to succeed. To my friends , thank you for touching my life and cheering me on.

Most importantly, I am eternally thankful for my wife and best friend, Christine Hoque, whose faith has inspired me to never give up all these years . She has encouraged all of my radical ideas and has endured with me the ups and downs , the 4 a.m. conversations, the lost evenings, and the delayed plans, that often come hand-in-hand when you decide to chase your dreams. She makes living worthwhile. Lastly, I welcome our son with my arms open wide as the finishing touches are being put on this book.

May,  2002
Faisal  Hoque