We have a bug database that classifies each bug according to severity and priority.
We have followed the patterns in the Appendix and have created a market map, a feature/benefit map, a market events and rhythms map, and a tarchitecture map. These are in a place that is easily accessible for every member of the team.
Developers who meet with customers have been properly trained on what they can and cannot say.
The marketect has created a context diagram for our system.