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Maintenance, tool assessment, 61, see also Operations and maintenance
Maintenance responsibility statement, 18–19, see also Operations and maintenance
Make-or-buy plans, see also Build/develop plans; Leasing; Purchasing
knowledge management, 125
planning support, 409
vendors and contractors, 576
Management, see Knowledge management
Management methodology, see Methodology
Management retention analysis, 589
Managing relationships, see Customer relationships
Manufacturing plan, 125, 409
Marketing activities, 123, 614–615
Marketing managers, 53
Materials, 555, 612
Materials acquisition (procurement) plan, 123, 409
Matrix project team structure, 204–205
Maturity
assessment, 180–185
methodology, 9, 43–46
smaller PMOs, 186
standards implementation, 76–77
Measurement plans, 93–94
Mediation, 553
Meetings
collaboration management, 112
contracts and agreements, 551, 584
customers, 559
executive control board, 162
knowledge management, 126
mentoring, 367
presubmittal, proposals, 546
team development, 334, 337
Membership composition, 161
Memorandum of Agreement (MOA), 548
Mentoring, see also Career development function model; Mentoring function model; Training and education
basics, xviii, 353–354
best practices, 355
business environment interface, 356–357
competency continuum, 357, 358
methodology transition, 40
performance guidance, 266
planning support, 394–395
project environment interface, 354–356
smaller PMOs, 381
team development, 348
Mentoring function model
approach, 359–365
assignments, 379–380
basics, 357–359
candidate identification, 362–363, 375–377
close out phase, 380
duration, 363
engagement, 362–363, 379, 380
establishment of program, 359–375
evaluation, 380–381
mentor pool establishment, 372–373
monitoring results, 381
performance of mentor, 381
PMO staff, 371–372
preparation of mentors, 377–379, 380
process for mentoring, 379–380
project management mentors, 375–379
purpose, 362
relationships, 360–362
roles and responsibilities, 365–371
rotational programs, 372
senior managers, 373–375
sourcing process, 371–375
support activities, 364–365
Methodology, see also Methodology function model
access, knowledge management, 129, 131
approach, 13–14
auditing, 426–427
basics, xviii, 3–4, 8, 9
business environment interface, 5
capability assessment, 174
competency continuum, 6, 7, 8
deployment, 11–19, 503
development team, 8, 10–11
maintenance responsibility statement, 18–19
metrics, 86
oversight responsibility, 159
platform, 14–15
project environment interface, 4–5
project recovery, 453
responsibility statement, 11, 13
smaller PMOs, 46–48
utilization policy, 18
Methodology function model
assessment findings, 21–23
basics, 8, 9
basis for methodology, 8–19, 9
best practices, 23
capability, 19–21
components, 24–26
deployment, 11–19, 43–44
development team, 8, 10–11, 12
implementation, 9, 35–43
improvements, 46
life cycle solution, 9, 23–35
maturity, 9, 43–46
performance, 44–46
platform, 33–35
practices, 9, 19–23, 31–32
smaller PMOs, 46–48
training, 42–43
transition, 39–42
Metrics requirements, see also Standards and metrics; Standards and metrics function model
basics, 85–86, 93–96
budget, 88–89
business management metrics, 92–93
business processes, 87
contracts and agreements, 92
corrective actions, 95–96
customer satisfaction, 92
financial performance, 93
measurements plan, 93–94
methodology, 86
performance, 94–95
portfolio management, 92
process improvement metrics, 86–88
project performance metrics, 88–91
quality assurance, 91
resource management, 87, 89–90
risk management, 90–91
schedule, 89
support processes, 88
technical processes, 86–87
Mid-range PMOs competency continuum
assessment, 168, 169
auditing, 419
business performance, 597
career development, 298
customer relationships, 537
facilities and equipment support, 224, 225
governance, 140
knowledge management, 102
mentoring, 357
methodology, 6
organization and structure, 189, 190
planning support, 386
portfolio management, 481, 483
project recovery, 449
resource management, 252, 253
team development, 327, 328
tools, 54, 55
Milestones, 508
Mission statement, 486
MOA, see Memorandum of Agreement (MOA)
Moderate size projects, 155
Moderate value projects, 155
Modifications, 126, 546–547, see also Change control; Stop-work orders
Motivational techniques, 342
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