|
Candidate identification, mentoring, 375–377
Capability, see also Current capability
auditing, 420–434
basics, 173
business performance, 614
change, policy need evaluation, 150
conducting assessments, 176–178
identification, 174–175
improvement plan implementation, 178–179
leadership and management, 277
planning support, 395
portfolio management, 489
smaller PMOs, 186
technical, 77
Capture, content, 121
Career counseling, 316, see also Career development function model
Career development, see also Career development function model; Certification; Courses; Mentoring; Professional development; Training and education
basics, xix, 295–296
business environment interface, 297
competency continuum, 297–298, 299
project environment interface, 296–297
smaller PMOs, 323
Career development function model, see also Training and education function model
advancement model, 305–311
basics, 298, 300, 300
business level positions, 309–310
certification, 319–323
entry level positions, 307–308
executive level positions, 310–311
executive support, 301–303
external certification, 320
functionality familiarity, 317
general guidance, 315–316
human resources, 303–304
implementation, 318
internal certification, 320–322
interpersonal relationship management, 318
organizational integration, 313–315
path development, 300–315
position descriptions and qualifications, 311–313
professionalism, 301–304, 322–323
project management, 315–318, 319–322
project managers, 304
qualified level positions, 308–309
skill development, 317–318
strategic perspective, 317
support level positions, 307–308
technical certification, 322–323
Career planning, 316, see also Career development function model; Training and education
Cash-flow analysis, 494
Catalog, training program, 288
CD-ROM-based instruction, 285
Center of excellence competency continuum
assessment, 168, 169
auditing, 418, 419
basics, xiv–xv
business performance, 596, 597
career development, 298, 299
customer relationships, 536, 537
facilities and equipment support, 224, 225
governance, 140, 140
knowledge management, 103, 104
mentoring, 357, 358
methodology, 6, 7
organization and structure, 189, 190
planning support, 386, 387
portfolio management, 482, 483
project recovery, 448, 449
resource management, 252, 253
team development, 327, 328, 329
tools, 55, 56
Centralization, business performance, 608
Certification, see also Career development function model; Mentoring; Professional development; Training and education
basics, 319–322
competency assessment, 171
external, 320
facilitation, 322–323
internal, 320–322
project managers, 279
training, 289–290
Change capability, 150
Change control, see also Control; Modifications; Stop-work orders
contracts and agreements, 552–553, 584–585
documentation, knowledge management, 124
essential activity, 32
project plan component, 29
project recovery, 466, 469–470
Change management, 555
Charters, 124, 129, 142–149
Chat rooms, 113, 130
Claim and dispute resolution, 552, 553, 584, 604
Clarification of proposals, 546
Classification guidance, 153–156, 330
Classroom learning, 284, see also Courses
Close out phases
auditing, 425–426, 443
business performance, 601
contracts and agreements, 556–557, 586
essential activity, 32
life cycle solution, 26, 26, 30–31
mentoring, 380
PMIS, 124
portfolio management, 520, 527–528
project recovery, 470–472
resource management, 267–269
Cohesive formation, teams, 329–334
Collaboration
business performance, 601–602, 610–615
executive control board, 162
knowledge management, 111–114, 119
maturity assessment, 184
mentoring, 364–365
operational, 611–612
planning support, 400–402
strategic, 614–615
tactical, 612–614
tools, 51
virtual teams, 338–339, 342
Collaborative auditors, 431–432
Collocation, 111, 233
Commitments, 554
Committees alignment, 162–163
Communication
business performance, 601–602
contracts and agreements, 584
planning support, 406
PMIS, 123
project recovery, 466
virtual teams, 339, 342
Web-based, collaboration management, 113
Communication control system, 552
Compensation, position, 312
Competency
assessment, 170–173
core, portfolio management, 497, 497
mentoring, 364
portfolio management, 489
project management, 145, 152
smaller PMOs, 185
standards implementation, 78
Competency continuum
assessment, 167–169, 168
auditing, 417, 418, 419
basics, vi–xv, xx
business performance, 595, 596, 597
career development, 297–298, 299
customer relationships, 535, 536, 537
facilities and equipment support, 223–224, 225
governance, project, 140, 141, 142
knowledge management, 102, 103, 104
mentoring, 357, 358
methodology, 6–8
organization and structure, 188–189, 190
portfolio management, 481, 482, 483
project recovery, 447, 448, 449
resource management, 251, 252, 253
standards and metrics, 72, 73, 74
team development, 327, 328, 329
tools, 54–56, 55
training and education, 273, 274, 275
vendors and contractors, 567, 568
Competitive necessity, 490–491
Completion dates, see Finish dates
Complexity of projects, 155
Compliance
capability assessment, 175
contracts and agreements, 554, 585
regulatory, 125
standards, 123
Computer systems, 34, 229
Configuration management plan, 125, 408
Conglomeration of applications, 15–16
Consequential damages clauses, 555
Constraints, 508–509
Construction and engineering plan, 125
Construction of application, 17
Construction plan, 408
Contact log, 125
Contacts, 129
Content
assessment findings, 22
knowledge management, 120–121
planning support, 411–412
Content managers, 109–110
Contingency plan, 408
Continuation decision, 524
Continuity of use, 237
Continuous improvement, 152, 185
Continuum, competency, see Competency continuum
Contract managers, 53
Contractors, see Vendors and contractors
Contracts and agreements
acceptance, 554, 556
administration, 550–557, 583–587, 600
approvals, 549, 582
arbitration, 553
auditing, 422
authority, 148, 157
booking, 549, 582, 583
business performance, 600
change control, 552–553, 584–585
claim and dispute resolution, 552, 553, 584, 604
close out phase, 31, 556–557, 586
commitments, 554
communication, 552, 584
compliance, 554, 585
customer relationships, 539, 543–557
deliverables, 551, 554, 585
documentation, 548, 551–552
essential activity, 32
file organization, 583
funding, monitoring, 554
implementation phase, 30
issue resolution procedures, 552, 553, 584, 604
knowledge management, 125
leased facilities, 234
litigation, 553
management plan, 29
mediation, 553
meetings, 551, 584
metrics, 92
negotiation, 547–548, 553
payments, 555, 585–586
performance, 554–556, 584, 586–587
planning, 551–554
portfolio management, 512
postcontract summary report, 557
project planning phase, 29
reports, 551, 557, 586–587
resources, 586
responsibility transfer, 550, 582
sign-off, 556
team development, 334
training evaluation, 292
vendors and contractors, 581–582, 583–587
verification, 549, 582
Contributions
business purpose, PMO charter, 144
planning support, 398–399
PMO recognition, 197
Control, see also Change control
business performance, 600
essential activity, 32
implementation phase, 30
project recovery, 468–469
Control boards, information users, 106
Coordination of extensions, 268
Corporate culture, 497, 497
Corrective actions, 95–96, 451
Cost estimate, independent, 577
Cost estimating plan, 123, 408
Costing methods, 512
Cost management plan, 123, 408
Costs, see also Financial elements
automated methodology deployment, 34
essential activity, 32
facilities, 234
portfolio management, 487, 508, 511
project recovery, 451, 455, 465, 468
tool assessment, 61
work plan, auditing, 423
Counseling, career, 316, see also Career development function model; Mentoring
Courses, see also Career development function model; Mentoring; Training and education
delivery schedule, 291
development, 284–286
evaluation, 292
formats, 285–286
monitoring participation, 289–290
payment, 287
performance of course, 291
project management, 283
selection, 291
Cross-business units, 184
Cultural reception, 150
Culture, corporate, 497
Current capability, 19–21, see also Capability
Current environment, tools, 57–58
Current practices, see also Practices
assessment, 21–23
basics, 9, 19
best practices, 23
content analysis, 22
current capability, 19–21
flow analysis, 22
policy need evaluation, 150
practice analysis, 22
support, 23
tools analysis, 22
Customer-centric improvements, 561–563
Customer interest survey, 560
Customer relationship function model
basics, 537, 538
business information, 540–541
contracts, 543–557
customer-centric improvements, 561–563
managing relationships, 538–543
opportunity qualification, 544
participation, 541–543
project information, 538–540
proposals, 544–548
relationship programs, 560–561
satisfaction, 557–563
Customer relationships, see also Customer relationship function model
basics, xviii, 533–534
business environment interface, 535
competency continuum, 535, 536, 537
essential activity, 32
oversight, 613
planning support, 408
PMO, 148, 157
project environment interface, 534
smaller PMOs, 563–564
Customers
acceptance, 30
account management, 609
auditing, 427
business activities, 541, 542, 604–605, 609
business profile, 540
close out phase, 30
essential activity, 32
feedback, 559–560
history, 540–541
implementation phase, 30
informal contact, 558
information users, 108
interface management, 30
issue resolution procedures, 552, 553, 584, 604
knowledge management, 129, 131–132
meetings, status, 559
participation, 541–543, 604
partnerships, 605
payment management, 555
planning support, 408
portfolio management, 487, 492, 493, 495, 496, 529–530
project management activities, 542
project plans, 29
project recovery, 452, 456, 458, 464
proposal preparation, 29
relationship history, 540–541
relationship management plan, 539–540
requirements of project, 539, 604
resource management deployment, 262
satisfaction, 92, 557–563, 589, 603–605
stakeholder participation, 214–215
standards and metrics, 97
support management plan, PMIS, 123
surveys, 559
team alignment, PMO, 207–208
technical activities, 542
tools, 53
Customization, 34, 62
|