|
Balanced-scorecard mechanism, 495–496, 496
Basic PMOs competency continuum, see also Mid-range PMOs competency continuum
assessment, 168
auditing, 418
basics, ix, x
business performance, 596
career development, 299
customer relationships, 536
facilities and equipment support, 225
governance, 141
knowledge management, 103
mentoring, 358
methodology, 7
organization and structure, 190
planning support, 387
portfolio management, 482
project recovery, 448
resource management, 252
team development, 328
tools, 55
Benchmarking, 83–85
Benefit-cost-ratio analysis, 494
Benefits, positions, 312
Best offers, 580
Best practices, 23, 355
Bidder inquiries and questions, 579
Billing practices analysis, 588–589
Booking, 549, 582, 583
Breakthrough classification, 491, 493
Budgets
management plan, 123
metrics, 88–89
planning support, 408
Build/develop plans, 235, see also Make-or-buy plans
Business advantage, 487–488
Business alignment
basics, xvi, xviii–xix
business performance, 593–623
customer relationships, 533–564
portfolio management, 478–531
vendor/contractor relationships, 565–591
Business case
auditing, 423
planning support, 408
PMIS, 122, 123
preparation, project initiation phase, 28
Business decisions, 606
Business development managers, 53
Business environment interface
assessment, 167
auditing, 417
basics, xx
business performance, 595
career development, 297
customer relationships, 535
facilities and equipment support, 223
governance, project, 139
knowledge management, 101–102
mentoring, 356–357
methodology, 5
organization and structure, 188
portfolio management, 480–481
project recovery, 447
resource management, 251
standards and metrics, 71–72
team development, 326–327
tools, 52–54
training and education, 272–273
vendors and contractors, 566
Business fit, 573
Business forums, 560–561
Business information, customer relationships, 540–541
Business interests
classification guidance, 154
policy guidance preparation, 152
project recovery, 454
Business level positions, 309–310
Business management
business performance, 609
metrics, 92–93
responsibility, vendors and contractors, 575
Business managers, 215, 558
Business performance, see also Business performance function model
basics, xix, 593–594
business environment interface, 595
competency continuum, 595, 596, 597
oversight responsibility, 160, 613
project environment interface, 594
smaller PMOs, 623
Business performance function model
alignment, 608–610, 620–623
basics, 598, 598
collaboration, 610–615
customer satisfaction, 603–605
efficiency, 601–603
executive value awareness, 605–608
infrastructure management, 617–618
integrated solutions, 598–610
operations, 601–603, 611–612
performance, 608–610
PMO, 615–623
practice management, 616–617
resource integration, 618–619
revenue generation, 599–601
strategic collaboration, 614–615
tactical collaboration, 612–614
technical support, 619–620
value, 599–605
Business perspective, portfolio management, 487–488, 495, 496
Business plans, 504, 506–510, 520
Business posture, 589–590
Business practices evaluation, 150
Business processes, 87
Business profile, 573
Business purpose, PMO charter
basics, 144
disarray of projects, 144–145
integration, 145–146
project management competency, 145
revenue contributions, 144
strategic business objectives, 146
Business solution elements, 123
Business staff, PMO, 192–193
Business-support units, 198
Business systems, tools, 51–52
Business unit managers
information users, 108
methodology training plan, 38
project recovery, 458
stakeholder participation, 213–214
Business units
business performance, 621
classification guidance, 155
maturity assessment, 184
operations, 311
PMO charter, 146
|