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identity 11, 43, 73, 79, 162
individual meetings 119
informal knowledge 19, 43
information and communication technologies (ICTs) 3
information overload 11
information resource management (IRM) 10
information technology (IT) 3
intellectual assets 9
inter-organizational collaboration 68
Internet 66, 165
Internet relay chat (IRC) 68
Internet-based media 67
intranet 48, 142
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