Abbreviations

AI	Artificial Intelligence
APQC	American Productivity and Quality Center
AV	Audio Visual
CBR	Case-Based Reasoning
CD	Contextual Design
CIO	Chief Information Officer
CMCs	Computer-Mediated Communications
CoP	Community of Practice
CPU	Central Processing Unit
CSCW	Computer-Supported Cooperative Work
DC	Distributed Cognition
EE-AW	Educational Excellence Alongside Work (CoP in Final Study)
EHS	Environmental Health and Safety
ESC	Environmental Sustainability Community (CoP in Final Study)
HP	Hewlett-Packard
ICTs	Information and Communication Technologies
IRC	Internet Relay Chat
IRM	Information Resource Management
IS	Information Systems
IT	Information Technology
ISDN	Integrated Systems Digital Network
KM	Knowledge Management
KMS	Knowledge Management System
LAN	Local Area Network
LPP	Legitimate Peripheral Participation
MOO	Object-Oriented MUD
MS	Microsoft
MUD	Multi-User Dungeon
NT	Windows network operating system developed by Microsoft
OCR	Optical Character Recognition
OHP	Overhead Projector
PA	Palo Alto, California
PC	Personal Computer
SSADM	Structured Systems Analysis and Design Method
UKIT	UK IT Support Team in Case Study
USIT	American IT Support Team in Case Study
VE	Virtual Environment
VR	Virtual Reality
WWIT	World Wide IT Group in Case Study
WWITMan	Management team of WWIT
Y2K	Millennium Compliance Problem