E-Mail Support

If you wish to directly query a problem in the book with an expert who knows the book in detail then e-mail [e-mail]. A typical e mail should include the following things:

• The title of the book, last four digits of the ISBN (5814), and page number of the problem in the Subject field.

• Your name, contact information, and the problem in the body of the message.

We won't send you junk mail. We need the details to save your time and ours. When you send an e mail message, it will go through the following chain of support:

• Customer Support – Your message will be delivered to our customer support, and they will be the first people to read it. They have files on the most frequently asked questions and will answer anything general about the book or the web site immediately.

• Editorial – Deeper queries are forwarded to the technical editor responsible for that book. They have experience with the programming language or a particular product, and are able to answer detailed technical questions on the subject.

• The Authors – Finally, in the unlikely event that the technical editor cannot answer your problem, they will forward the request to the author. We do try to protect the authors from any distractions to their writing; however, we are quite happy to forward specific requests to them. All Wrox authors help with the support on their books. They will e mail the customer and the editor with their response, and again all readers should benefit.

The Wrox support process can only offer help on issues directly pertinent to the content of our published title. Answers to questions that fall outside the scope of normal book support may be obtained through the community lists of our http://p2p.wrox.com/ forum.