Emotional Terrors in the Workplace: Protecting Your Business Bottom Line - Emotional Continuity Management in the Workplace
Emotional Terrors in the Workplace: Protecting Your Business Bottom Line - Emotional Continuity Management in the Workplace
ISBN: B0019KYUXS
EAN: N/A
EAN: N/A
Year: 2003
Pages: 228
Pages: 228
Authors: Ph.D., LMHC Vali Hawkins Mitchell
- Table of Contents
- BackCover
- Emotional Terrors in the Workplace: Protecting Your Business Bottom Line--Emotional Continuity Management in the Workplace
- Preface
- First Thoughts
- How to Read this Book
- The Little Wars
- Section I: Readiness--Rotations, Recognition and Risks
- Chapter 1: Rotations: What is Spinning?
- WHY YOU SHOULD READ THIS CHAPTER
- BY THE END OF CHAPTER 1 YOU SHOULD BE ABLE TO
- OVERVIEW
- MANAGEMENT IN THE MIDST OF EMOTIONAL CHAOS
- MANAGERS ARE SITE DISASTER OFFICIALS
- CAN YOU MANAGE MANAGING?
- STARTING TO THINK ABOUT EMOTIONS
- STARTING TO THINK ABOUT MANAGING EMOTIONS
- WHAT IS EMOTIONAL SPINNING?
- WHAT EMOTIONAL SPINNING IS NOT
- HOW TO KNOW THE DIFFERENCE BETWEEN SPINNING AND ABUSE AND VIOLENCE
- WORKPLACE SPINS ARE LIKE EMOTIONAL TORNADOS
- EVALUATING WORKPLACE SPINNING AND EMOTIONAL TORNADOS
- THE ATTRIBUTES OF AN EMOTIONAL TORNADO
- HOW TO RECOGNIZE A SPIN
- SIGNS, CLUES AND HUNCHES
- HOW TO PAY ATTENTION TO EARLY WARNING SIGNS
- WHAT CAUSES EMOTIONAL SPINNING?
- A TECHNICAL WAY TO VIEW SPINNING
- CHANGE EVENT
- SOCIAL AND STYLE BUSINESS CHANGES
- NOW, ADD THE X FACTORS TO BUSINESS CHANGE
- HOW TO THINK ABOUT AN X FACTOR
- EMOTIONAL RESPONSESCHANGE X
- ADJUSTING TO CHANGE
- OTHER EMOTIONAL RESPONSES MAY LOOK LIKE SPINNING
- OTHER CAUSES OF EMOTIONAL RESPONSES THAT CAN TURN INTO EMOTIONAL SPINS
- OVERT OR COVERT CAUSES
- AUTHOR S AFTERTHOUGHTS
- DISCUSSION QUESTIONS
- Chapter 2: Risks: How Does Spinning Affect the Bottom Line?
- WHY YOU SHOULD READ THIS CHAPTER
- BY THE END OF CHAPTER 2 YOU SHOULD BE ABLE TO
- OVERVIEW
- THE COSTS OF SPINNING
- AUTHOR S AFTERTHOUGHTS
- DISCUSSION QUESTIONS
- Section II: Readiness--Reframing, Responding, and Reactionaries
- Chapter 3: Recognition: What Does Spinning Look Like?
- BY THE END OF CHAPTER 3 YOU SHOULD BE ABLE TO
- OVERVIEW
- ANNOYANCES
- VIOLENCE
- STRESS AND SURVIVAL
- EFFECTS OF PRIOR TRAUMA
- SPIN STORIES
- MENTAL HEALTH CONCEPTS FOR THE MANAGER DIAGNOSTICIAN
- HEALTHY, DYSFUNCTIONAL, AND PATHOLOGICAL PEOPLE
- ORDERLY DISORDERS AND DISORDERLY DISORDERS
- HOW PEOPLE RESPOND TO GETTING HELP
- INTUITION AND IMPROVISATION
- AUTHOR S AFTERTHOUGHTS
- DISCUSSION QUESTIONS
- Chapter 4: Reframing: What do Spinners Look Like?
- BY THE END OF CHAPTER 4 YOU SHOULD BE ABLE TO
- OVERVIEW
- REFRAMING EMOTIONAL SPINNING
- PREDATORS, PREY AND SCAVENGERS
- REFRAMING CATEGORIES OF EMPLOYEES
- MYTHOLOGICAL SPINNERS
- AUTHOR S AFTERTHOUGHTS
- DISCUSSION QUESTIONS
- Chapter 5: Responses: How Can You Manage Spinning?
- WHY YOU SHOULD READ THIS CHAPTER
- BY THE END OF CHAPTER 5 YOU SHOULD BE ABLE TO
- OVERVIEW
- COMMITTING TO EXCELLENCE
- STEPS TO EXCELLENCE
- MAKING THE EMOTIONAL CONTINUITY MANAGEMENT PLAN
- HOW SOME ORGANIZATIONS HAVE APPROACHED CREATING SYSTEM-WIDE EMOTIONAL CONTINUITY MANAGEMENT
- STEPS FOR WRITING AN EMOTIONAL CONTINUITY MANAGEMENT PLAN
- STARTING AN EMOTIONAL CONTINUITY MANAGEMENT TEAM
- AUTHOR S AFTERTHOUGHTS
- DISCUSSION QUESTIONS
- Chapter 6: Reactionaries: How do You Manage Emotional Terrorists?
- WHY YOU SHOULD READ THIS CHAPTER
- BY THE END OF CHAPTER 6 YOU SHOULD BE ABLE TO
- OVERVIEW
- KINDS OF TERRORISM: INTERNATIONAL AND DOMESTIC TERRORISM
- TERRORISTS
- EMOTIONAL TERRORISM
- GUIDELINES TO MANAGING EMOTIONAL TERRORISM
- AUTHOR S AFTERTHOUGHTS
- DISCUSSION QUESTIONS
- Section III: Readiness--Tools for Emotional Continuity Management
- Chapter 7: Readiness: Tools for Managing in the Midst of Emotional Chaos
- BY THE END OF CHAPTER 7 YOU SHOULD BE ABLE TO
- WHAT THE EXPERTS SAY ABOUT EMOTIONAL CONTINUITY MANAGEMENT TOOLS
- HOW TO MANAGE FEELINGS OF LOSS
- HOW TO MANAGE TENSION
- HOW TO SET BOUNDARIES
- HOW TO NORMALIZE ACUTE STRESS REACTIONS
- HOW TO MANAGE GRIEF: YOURS AND OTHERS
- HOW TO MANAGE INFLEXIBLE EMPLOYEES
- HOW TO REMAIN NEUTRAL AND GROUNDED
- HOW TO USE ALL YOUR RESOURCES
- THE EMOTIONAL CONTINUITY MANAGEMENT QUICK-FIX
- HOW TO MAKE A TOOLKIT FOR MANAGING EMOTIONS
- HOW TO CREATE AN EVALUATION FORM FOR EMOTIONS
- HOW TO MANAGE EMOTIONS
- WHAT IS YOUR DUTY TO WARN?
- THE DRAMA TRIANGLE
- AUTHOR S AFTERTHOUGHTS
- DISCUSSION QUESTIONS
- Chapter 8: Readiness: Tools for Managing in the Midst of Business Change
- BY THE END OF CHAPTER 8 YOU SHOULD BE ABLE TO
- WHAT THE EXPERTS SAY ABOUT EMOTIONAL CONTINUITY MANAGEMENT TOOLS
- AUTHOR S AFTERTHOUGHTS
- DISCUSSION QUESTIONS
- Chapter 9: Readiness: Tools for Managing in the Midst of Spinning
- BY THE END OF CHAPTER 9 YOU SHOULD BE ABLE TO
- WHAT THE EXPERTS SAY ABOUT EMOTIONAL CONTINUITY MANAGEMENT TOOLS
- THE WHAT S UP? CHECKLIST
- HOW TO TALK ABOUT FINANCIAL ISSUES WITHOUT MAKING A SPIN
- CALCULATING THE COST OF SPINNING
- AUTHOR S AFTERTHOUGHTS
- DISCUSSION QUESTIONS
- Chapter 10: Readiness: Tools for Managing in the Midst of Emotional Terrorism
- BY THE END OF CHAPTER 10 YOU SHOULD BE ABLE TO
- WHAT THE EXPERTS SAY ABOUT EMOTIONAL CONTINUITY MANAGEMENT TOOLS
- AUTHOR S AFTERTHOUGHTS
- DISCUSSION QUESTIONS
- Chapter 11: Readiness: Tools for Management Self-Care
- BY THE END OF CHAPTER 11 YOU SHOULD BE ABLE TO
- WHAT THE EXPERTS SAY ABOUT EMOTIONAL CONTINUITY MANAGEMENT TOOLS
- HOW TO MANAGE YOUR OWN SELF CARE
- HOW TO EXPAND YOUR EMOTIONAL VOCABULARY
- AUTHOR S AFTERTHOUGHTS
- DISCUSSION QUESTIONS
- Chapter 12: Readiness: Tools for Developing an Emotional Management Continuity Plan
- BY THE END OF CHAPTER 12 YOU SHOULD BE ABLE TO
- WHAT THE EXPERTS SAY ABOUT EMOTIONAL CONTINUITY MANAGEMENT TOOLS
- WRITE OR REWRITE THE MISSION STATEMENT
- HOW TO WRITE A VISION STATEMENT
- HOW TO CREATE A BUSINESS PHILOSOPHY
- HOW TO DEVELOP A WORKING MANAGEMENT THEORY
- HOW TO WRITE A RULE BOOK
- HOW TO ESTABLISH CRITERIA
- HOW TO CREATE A BACKUP STRATEGY
- HOW TO CREATE A GRADING POLICY
- DOCUMENTATION CAN BE YOUR BEST FRIEND
- HOW TO DOCUMENT EMOTIONAL TERRORISM
- HOW TO WRITE A NEW EMOTIONAL CONTINUITY MANAGEMENT POLICY
- HOW TO WRITE AN ANTI-EMOTIONAL TERRORISM POLICY
- HOW TO SEE PAST THE STAGES OF GRIEVING TO THE ONGOING STAGES OF RECOVERY
- AUTHOR S AFTERTHOUGHTS
- DISCUSSION QUESTIONS
- Chapter 13: Readiness: Tools for Managing Incidents and for Drilling
- BY THE END OF CHAPTER 13 YOU SHOULD BE ABLE TO
- WHAT THE EXPERTS SAY ABOUT EMOTIONAL CONTINUITY MANAGEMENT TOOLS
- AUTHOR S AFTERTHOUGHTS
- DISCUSSION QUESTIONS
- Chapter 14: Readiness: Tools for Managing Diversity in a Global Marketplace
- BY THE END OF CHAPTER 14 YOU SHOULD BE ABLE TO
- WHAT THE EXPERTS SAY ABOUT EMOTIONAL CONTINUITY MANAGEMENT TOOLS
- HOW TO BEGIN THINKING ABOUT DIVERSITY AND GLOBAL EMOTIONS
- HOW TO DO A QUICK-CHECK OF DIVERSITY KNOWLEDGE
- AUTHOR S AFTERTHOUGHTS
- DISCUSSION QUESTIONS
- Section IV: Readiness--Rubble, Rehearsal and Resources
- Chapter 15: Reductions, Ruins, and Rubble: When are the Spins From Disasters the Ultimate Spin?
- BY THE END OF CHAPTER 15 YOU SHOULD BE ABLE TO
- OVERVIEW
- CHANGES OCCURRING WITH DISASTER
- TYPES OF DISASTERS
- CORPORATE-MADE DISASTER
- EMOTIONAL CONTINUITY MANAGEMENT BEFORE, DURING AND AFTER A DISASTER
- MANAGING DISASTER ANNIVERSARIES
- AUTHOR S AFTERTHOUGHTS
- DISCUSSION QUESTIONS
- ACTIVITY
- Chapter 16: Rehearsal: Why Plan, Exercise, and Drill for the Unexpected?
- BY THE END OF CHAPTER 16 YOU SHOULD BE ABLE TO
- OVERVIEW
- DRILLS
- DRILLS AND REHEARSALS FOR EMOTIONS
- AUTHOR S AFTERTHOUGHTS
- DISCUSSION QUESTIONS
- Chapter 17: Resources: Do You Have Good Information?
- BY THE END OF CHAPTER 17 YOU SHOULD BE ABLE TO
- OVERVIEW
- LIFE-LONG LEARNING
- REFERENCES
- WEB SITES
- ASSESSMENT TOOLS
- Topical Bibliography
- BUSINESS CHANGE
- DIVERSITY
- ETHICS
- ANGER AND VIOLENCE
- SEXUAL HARASSMENT
- WRITING FOR SELF CARE
- TRANSFORMATION AND PEACEBUILDING
- ADDICTION AND RECOVERY
- RELATIONSHIPS
- SEXUAL ISSUES
- PARENTING
- PROSPERITY
- PET LOSS
- MYTHOLOGY
- DISASTER AND TRAUMA
- ADULT ADD AND ADHD
- CHILDREN S BOOKS: Ethics and Problem Solving
- TRADITIONAL FABLES
- Author s Afterthoughts
- Next-To-The-Last Thoughts
- Appendix I: The Hawkins-Mitchell Spin-Free Workplace Model for System-Wide Emotional Continuity Management
- HOW SOME ORGANIZATIONS HAVE APPROACHED CREATING SYSTEM-WIDE EMOTIONAL CONTINUITY MANAGEMENT
- STEPS FOR WRITING AN EMOTIONAL CONTINUITY MANAGEMENT PLAN
- THE HAWKINS-MITCHELL FIVE STEP SPIN-FREE WORKPLACE TRAINING MODEL FOR SYSTEM-WIDE EMOTIONAL CONTINUITY MANAGEMENT
- STARTING AN EMOTIONAL CONTINUITY MANAGEMENT TEAM
- QUALIFICATIONS CHECKLIST FOR TEAM MEMBERS, EXTERNAL CONSULTANTS, EMOTIONAL CONTINUITY MANAGEMENT TRAINERS, SERVICES PROVIDERS
- CONSTRUCTING YOUR TEAM NOTEBOOK
- Appendix II: Summary: What You Need to Know to Manage Emotional Terrors in the Workplace and to Protect Your Business Bottom Line
- List of Figures
- List of Tables
- List of Examples
- List of Sidebars
Emotional Terrors in the Workplace: Protecting Your Business Bottom Line - Emotional Continuity Management in the Workplace
ISBN: B0019KYUXS
EAN: N/A
EAN: N/A
Year: 2003
Pages: 228
Pages: 228
Authors: Ph.D., LMHC Vali Hawkins Mitchell