OVERVIEW


Emotional Terrorism is an emotional and behavioral phenomenon in the workplace that has eluded business leaders for a long time. This subset of actions and emotions is at first illusive and intangible. Business writers have made attempts to deal with the visible or overt nature of these phenomena by writing about jerks at work, or angry employees or other references to people at work who are difficult. Managers have read books, gone to countless workshops, talked secretly to each other, consulted psychologists and therapists, and have found themselves unable to wrap their mind around a specific blend of human behavior that seems to go beyond the normal definitions of disruptive employees . At closer scrutiny there are three reasons this has been so difficult:

  1. Emotional Terrorists do not fall into the range of normal to dysfunctional people and need a separate category;

  2. Most managers are nice people; and,

  3. Emotional Terrorists count on nice people to struggle with the definition and use that discrepancy to gain emotional territory.

Staying good, nice, and friendly is what most human beings do. The majority of people do not like to upset other people. Emotional Terrorists have a different approach to life. They actually seek and find pleasure in the discomfort of others. As workers, managers and administrators have been concerned with productivity and not offending anyone , Emotional Terrorists have crept into workplaces and felt right at home. If Stephen Spielberg did a scary movie called The Emotional Terrorist in the Workplace , managers could see it on the big screen while eating popcorn. Such a public validation would create a forum for discussion. It would be out in the open . As it is now, Emotional Terrorists at the workplace continue to stir up emotional chaos and are getting away with it on a daily basis. It is time to put some light on this and make it less possible for people with an agenda of destruction to have their way.




Emotional Terrors in the Workplace. Protecting Your Business' Bottom Line. Emotional Continuity Management in the Workplace
Emotional Terrors in the Workplace: Protecting Your Business Bottom Line - Emotional Continuity Management in the Workplace
ISBN: B0019KYUXS
EAN: N/A
Year: 2003
Pages: 228

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