Managers are in the middle of the most chaotic and emotionally charged locations on the planet earth. They stand between the emotional needs of their employees and the financial needs of their company. Oil and water are in the blender and the manager is required to lead with goodwill to all while problem-solving, making schedules, rearranging shift assignments, blessing off training dollars, and making certain that the soda machine is full of everyone's favorite soft drink. Managers need all the help they can get!