Appendix II: Summary: What You Need to Know to Manage Emotional Terrors in the Workplace and to Protect Your Business Bottom Line


  1. LEARN TO MANAGE IN THE MIDST OF EMOTIONS

    • Be comfortable managing the emotions of others and yourself before, during and following an emergency or emotionally charged incident

    • Be able to describe the emotional scope of any incident

    • Know how emotions are appropriate to the workplace

    • Know why emotions are an essential part of management domain

    • Know what management skills or tools are necessary to manage emotions

    • Differentiate between emotions that are healthy , dysfunctional , and pathological

    • Be able to discuss the full range of emotional responses from small to large

    • Take a proactive stand to initiate discussion about emotions at the workplace

    • Be able to explain how emotions are to be expected and accepted while at the same time viewed as a financial risk potential at the workplace

    • Be able and willing to move any discussion about emotions at the workplace beyond the dismissible " touchy-feely " elements of emotions toward clear evidence of financial and other risks

    • Recognize emotions and risks associated with violence, mental illness , stress, Post Traumatic Stress

  2. UNDERSTAND HOW CHANGE INFLUENCES EMOTIONS

    • Be able to discuss the differences between minor changes and major changes in terms of their potential emotional consequences

    • Know how changes in society, tradition, fads, trends or industry influence emotional content at your work site

    • Know which employees are most likely to resist change and when to expect it

  3. KNOW HOW DISASTERS INFLUENCE EMOTIONS

    • Know what specific disasters may be typical of your location

    • Know the different kinds of disasters and what emergency preparation is necessary for expected and unexpected incidents

    • Have an emotional continuity plan for before, during and after a disaster

  4. BE ABLE TO REFRAME EMOTIONS

    • Use imagination , intuition, metaphor and humor as creative ways to reframe emotions

  5. UNDERSTAND AND RECOGNIZE SPINNING

    • Be able to define and characterize issues associated with the challenges of managing human emotions at the work site and explain the concept of workplace spinning to your employer or employees as you develop a buy-on procedure

    • Have a full understanding about what emotions are appropriate in your work site during normal operations and abnormal operations

    • Have a full understanding about what emotions are inappropriate in your work site during normal or abnormal operations

    • Know when emotions are spinning and when they are not spinning

    • Avoid contributing emotional energy to a spin in progress

    • Be able to recognize early warning signs of an impending emotional spin

    • Be able to discuss the causes of emotional spinning using professional language in a variety of professional settings

    • Be able to incorporate intuition, soft non-technical data, and hard-copy technical data in your analysis of emotional spinning

    • Be able to document a position justifying the value of a spin-free workplace

  6. UNDERSTAND THE FINANCIAL RISKS OF SPINNING

    • Be able to calculate the costs of managing emotional spinning

    • Be able to calculate the costs of not managing emotional spinning

    • Research what your company can afford to spend on emotional spinning

    • Interpret local, regional, national and international incidents into a range of costs to establish a credible base for promoting no-spin policy in your company

    • Document and create presentation materials representing financial and other risks of emotional spinning

  7. KNOW HOW TO USE TORNADOES TO DESCRIBE EMOTIONAL SPINNING

    • Know the attributes of an emotional tornado

    • Use tornado attributes to evaluate emotions

    • Understand the risks of inappropriate emotions at the workplace

    • Make use of the tornado analogy to discuss current events

  8. UNDERSTAND AND RECOGNIZE EMOTIONAL TERRORISM

    • Be able to define and give examples of international, domestic, and emotional terrorism

    • Know the attributes, behaviors, systemic influence, fiscal risks, early warning signs, techniques, language, and tools used by emotional terrorists

  9. KNOW THE GUIDELINES TO MANAGING EMOTIONAL TERRORISM

    • Be able to describe in detail your personal weaknesses and strengths

    • Become competent in the use of the drama triangle

  10. CREATE A WELL STOCKED EMOTIONAL MANAGEMENT TOOLKIT

    • Develop a comprehensive list of compassionate interventions, policies, procedures, strategies, and referrals in place to manage emotions

    • Consistently employ continuing education, well developed support systems, and ongoing skills development for professional growth

    • Know the steps to prepare your company systemically for excellent emotional management

    • Be well prepared for emotional management by establishing competency in the use of tools in the following areas:

      • Conflict resolution methods

      • Communication methodologies

      • Systems education

      • Diversity training and cultural norms of emotions

      • The use of icons, slogans and banners for quick recognition

      • Team building strategies

      • Grief work education and practice

      • Personal values tools

      • Appropriate use of humor

      • Emotional terrorism information

      • Normal and abnormal psychology basics

      • How to recognize signs of traumatic stress

      • Emotional self-defense

      • Ventilation models for debriefing and defusing

      • Adjustment strategies and practices

      • Stress management tools for the life span

      • Physical, mental, emotional and spiritual health practices

      • Resistance management skills

      • Documentation standards for emotions

      • Memos of understanding with support services

      • Extensive resources

    • Make sure your toolkit includes tools which:

      • Generalize across occupational strata

      • Generalize across a full range of human emotions

      • Generalize to small and large companies

      • Include emotional quick-fix techniques

      • Are not based in fads or trends

      • Are gender, cultural, socio-economic , educational, racial, and ethnically sensitive

      • Can apply to volunteers, vendors , clients

      • Are simple, understandable, and practical

  11. CREATE A PERSONAL " GO FOR IT " ATTITUDE

    • Establish a life long learning plan

    • Develop your unique set of persistence tools

    • Have a clearly defined exit strategy

    • Chose and defend your personal and professional management design

    • Frequently determine if you really want to be a manager

    • Decide if you need more training and advocate for it for yourself.

    • Continue to seek additional training in emotional management

  12. OBTAIN ADMINISTRATIVE BUY-ON

    • Create and implement a detailed buy-on plan for administration and line-staff

  13. IMPLEMENT A SPIN-FREE TRAINING MODEL

    • Develop an emotional continuity plan or spin-free model for managing emotional spinning in your company

    • Review and finalize administrative buy-on for this process

    • Implement this policy in your company

  14. DEVELOP AN EXTENSIVE BUSINESS CONTINUITY RESOURCE INVENTORY

    • Establish liaisons, partnerships, referral sources, and memos of understanding for services between your company and local and national disaster and emotional support specialists

    • Create and maintain a library of books, web sites, and audio visual materials to help for yourself and your employees deal with the full range of emotions, small to catastrophic

  15. UNDERSTAND THE VALUE OF REHEARSALS AND PRACTICE DRILLS FOR YOUR EMOTIONAL CONTINUITY PLAN

    • Know how to create and execute an Emotional Management Continuity Drill

    • Execute an Emotional Continuity Management Drill for your company




Emotional Terrors in the Workplace. Protecting Your Business' Bottom Line. Emotional Continuity Management in the Workplace
Emotional Terrors in the Workplace: Protecting Your Business Bottom Line - Emotional Continuity Management in the Workplace
ISBN: B0019KYUXS
EAN: N/A
Year: 2003
Pages: 228

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