LEARN TO MANAGE IN THE MIDST OF EMOTIONS
Be comfortable managing the emotions of others and yourself before, during and following an emergency or emotionally charged incident
Be able to describe the emotional scope of any incident
Know how emotions are appropriate to the workplace
Know why emotions are an essential part of management domain
Know what management skills or tools are necessary to manage emotions
Differentiate between emotions that are healthy , dysfunctional , and pathological
Be able to discuss the full range of emotional responses from small to large
Take a proactive stand to initiate discussion about emotions at the workplace
Be able to explain how emotions are to be expected and accepted while at the same time viewed as a financial risk potential at the workplace
Be able and willing to move any discussion about emotions at the workplace beyond the dismissible " touchy-feely " elements of emotions toward clear evidence of financial and other risks
Recognize emotions and risks associated with violence, mental illness , stress, Post Traumatic Stress
UNDERSTAND HOW CHANGE INFLUENCES EMOTIONS
Be able to discuss the differences between minor changes and major changes in terms of their potential emotional consequences
Know how changes in society, tradition, fads, trends or industry influence emotional content at your work site
Know which employees are most likely to resist change and when to expect it
KNOW HOW DISASTERS INFLUENCE EMOTIONS
Know what specific disasters may be typical of your location
Know the different kinds of disasters and what emergency preparation is necessary for expected and unexpected incidents
Have an emotional continuity plan for before, during and after a disaster
BE ABLE TO REFRAME EMOTIONS
Use imagination , intuition, metaphor and humor as creative ways to reframe emotions
UNDERSTAND AND RECOGNIZE SPINNING
Be able to define and characterize issues associated with the challenges of managing human emotions at the work site and explain the concept of workplace spinning to your employer or employees as you develop a buy-on procedure
Have a full understanding about what emotions are appropriate in your work site during normal operations and abnormal operations
Have a full understanding about what emotions are inappropriate in your work site during normal or abnormal operations
Know when emotions are spinning and when they are not spinning
Avoid contributing emotional energy to a spin in progress
Be able to recognize early warning signs of an impending emotional spin
Be able to discuss the causes of emotional spinning using professional language in a variety of professional settings
Be able to incorporate intuition, soft non-technical data, and hard-copy technical data in your analysis of emotional spinning
Be able to document a position justifying the value of a spin-free workplace
UNDERSTAND THE FINANCIAL RISKS OF SPINNING
Be able to calculate the costs of managing emotional spinning
Be able to calculate the costs of not managing emotional spinning
Research what your company can afford to spend on emotional spinning
Interpret local, regional, national and international incidents into a range of costs to establish a credible base for promoting no-spin policy in your company
Document and create presentation materials representing financial and other risks of emotional spinning
KNOW HOW TO USE TORNADOES TO DESCRIBE EMOTIONAL SPINNING
Know the attributes of an emotional tornado
Use tornado attributes to evaluate emotions
Understand the risks of inappropriate emotions at the workplace
Make use of the tornado analogy to discuss current events
UNDERSTAND AND RECOGNIZE EMOTIONAL TERRORISM
Be able to define and give examples of international, domestic, and emotional terrorism
Know the attributes, behaviors, systemic influence, fiscal risks, early warning signs, techniques, language, and tools used by emotional terrorists
KNOW THE GUIDELINES TO MANAGING EMOTIONAL TERRORISM
Be able to describe in detail your personal weaknesses and strengths
Become competent in the use of the drama triangle
CREATE A WELL STOCKED EMOTIONAL MANAGEMENT TOOLKIT
Develop a comprehensive list of compassionate interventions, policies, procedures, strategies, and referrals in place to manage emotions
Consistently employ continuing education, well developed support systems, and ongoing skills development for professional growth
Know the steps to prepare your company systemically for excellent emotional management
Be well prepared for emotional management by establishing competency in the use of tools in the following areas:
Conflict resolution methods
Communication methodologies
Systems education
Diversity training and cultural norms of emotions
The use of icons, slogans and banners for quick recognition
Team building strategies
Grief work education and practice
Personal values tools
Appropriate use of humor
Emotional terrorism information
Normal and abnormal psychology basics
How to recognize signs of traumatic stress
Emotional self-defense
Ventilation models for debriefing and defusing
Adjustment strategies and practices
Stress management tools for the life span
Physical, mental, emotional and spiritual health practices
Resistance management skills
Documentation standards for emotions
Memos of understanding with support services
Extensive resources
Make sure your toolkit includes tools which:
Generalize across occupational strata
Generalize across a full range of human emotions
Generalize to small and large companies
Include emotional quick-fix techniques
Are not based in fads or trends
Are gender, cultural, socio-economic , educational, racial, and ethnically sensitive
Can apply to volunteers, vendors , clients
Are simple, understandable, and practical
CREATE A PERSONAL " GO FOR IT " ATTITUDE
Establish a life long learning plan
Develop your unique set of persistence tools
Have a clearly defined exit strategy
Chose and defend your personal and professional management design
Frequently determine if you really want to be a manager
Decide if you need more training and advocate for it for yourself.
Continue to seek additional training in emotional management
OBTAIN ADMINISTRATIVE BUY-ON
Create and implement a detailed buy-on plan for administration and line-staff
IMPLEMENT A SPIN-FREE TRAINING MODEL
Develop an emotional continuity plan or spin-free model for managing emotional spinning in your company
Review and finalize administrative buy-on for this process
Implement this policy in your company
DEVELOP AN EXTENSIVE BUSINESS CONTINUITY RESOURCE INVENTORY
Establish liaisons, partnerships, referral sources, and memos of understanding for services between your company and local and national disaster and emotional support specialists
Create and maintain a library of books, web sites, and audio visual materials to help for yourself and your employees deal with the full range of emotions, small to catastrophic
UNDERSTAND THE VALUE OF REHEARSALS AND PRACTICE DRILLS FOR YOUR EMOTIONAL CONTINUITY PLAN
Know how to create and execute an Emotional Management Continuity Drill
Execute an Emotional Continuity Management Drill for your company