Chapter 14: Readiness: Tools for Managing Diversity in a Global Marketplace

WHY YOU SHOULD READ THIS CHAPTER

Under duress, people begin to express their deeper selves, hidden selves, and emotional selves. These differences can be honored and managed well or can contribute to more chaos including warfare at the office. Human beings feel comfortable when thinking is organized into familiar categories and feel uncomfortable when those categories fail to hold together. When people are uncomfortable they begin to have emotions and struggle to recreate the categories to recreate a sense of safety and cohesion. This is normal. Safety feels better than danger and differences feel dangerous. Knowing about differences makes people feel safer. Safer people are more productive.