There is no recovered in recovery . There is change. But recovery is not an endgame. Recovery is a process. There really is no such thing as 'recovered' in human experience. If you take the phases of any incident from beginning to end, you should see that there is evolution but even an ending will evolve into a new beginning which means more change and more losses to adjust. There is an effect that can be called resolution , but even that is an evolving process as it changes form over time. Knowing this, it is still useful to assist, support, and encourage resolutions that help employees return to productivity at work. Understanding that life has cycles and rhythms may help you manage people who just will not stay in the same emotional framework as Kubler-Ross's five stages describe. Here is one roadmap for recovering process:
DENIAL | PRE-INCIDENT | The "as-if" stage that does not have control over future expectations |
BARGAINING | INCIDENT | Whatever is happening in the "now" is causing some effect, consequence. During incident there are countless possible responses and reactions |
ANGER | DURATION | Losses of control continues |
DEPRESSION | DECAY | Losses continue and awareness of consequences emerge |
ACCEPTANCE | END | A calm, an end of incident chaos |
ANGER | DURATION | Losses continue to emerge |
DEPRESSION | DURATION | Losses continue to emerge |
REPLAYS | TRANSITION | Memories, replays, recriminations, reframes, reviews, remorse |
ENERGY | RECOVERING | Choice making, positive or negative decisions are established for healing or continued duration |
ADJUSTMENTS | RECOVERING | Memories stored, reviewed, categorized, ritualized, reframed |
ADJUSTMENTS | RECOVERING | Adjustments continue over time |
ADJUSTMENTS | RESOLUTIONS | Adjustments continue over time and are contained in active memory and perception sites of the brain which now directly affect future perceptions, beliefs, attitude behaviors, opinions and decisionmaking |
When you do an Emotional Continuity Management Process, you may want to interview employees for witnessing, or planning. Use this form, or create your own, to track the interview data: Reference Information: (why this interview is requested , by whom, in reference to what concern)
Date _______________ | Time ______________ Location _______________ |
Interviewer Name _______________ | Title _______________ Department _______________ |
Interviewee Name _______________ | Department _______________ Title _______________ |
Comments made: o o | |
Impressions and Observations: o o | |
Summary of Recurrent Themes o o | |
Possible Contribution Factors or Causal Supports o o | |
Other Information o o | |
Recommendations:
o o
o o
o o | |
Signatures _______________ | |
Copies sent to _______________ |
(NAME OF YOUR DEPARTMENT)
Individual Meetings: Circle one: OPTIONAL MANDATORY
Wednesday, August 6th
12:00 “12:30 | ____________________________________________ |
12:30 “1:00 | ____________________________________________ |
1:00 “1:30 | ____________________________________________ |
2:00 “2:30 | ____________________________________________ |
2:45 “3:15 | ____________________________________________ |
Thursday, August 7th
9:00 “9:30 | ____________________________________________ |
9:30 “10:00 | ____________________________________________ |
10:00 “10:30 | ____________________________________________ |
10:30 “11:00 | ____________________________________________ |
11:30 “12:00 | ____________________________________________ |
Wednesday, August 23rd ( Only if prearranged with manager and consultant )
12:00 “12:30 | ____________________________________________ |
12:30 “1:00 | ____________________________________________ |
1:00 “1:30 | ____________________________________________ |