DISCUSSION QUESTIONS
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Why do you think people do not want to address the issue of Emotional Terrorism?
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What experiences have you had with Emotional Terrorism?
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How would you warn people?
Emotional Terrors in the Workplace: Protecting Your Business Bottom Line - Emotional Continuity Management in the Workplace
ISBN: B0019KYUXS
EAN: N/A
EAN: N/A
Year: 2003
Pages: 228
Pages: 228
Authors: Ph.D., LMHC Vali Hawkins Mitchell
- Chapter II Information Search on the Internet: A Causal Model
- Chapter VI Web Site Quality and Usability in E-Commerce
- Chapter X Converting Browsers to Buyers: Key Considerations in Designing Business-to-Consumer Web Sites
- Chapter XI User Satisfaction with Web Portals: An Empirical Study
- Chapter XVI Turning Web Surfers into Loyal Customers: Cognitive Lock-In Through Interface Design and Web Site Usability