THE WHAT S UP? CHECKLIST

THE "WHAT'S UP?" CHECKLIST

You observe a behavior that makes you wonder if "something is up" with the employee. It is not time to confront them, because you are just going to watch for now. Use the What's Up Questions Checklist to begin evaluating observable, emotional behaviors or begin thinking about feelings in the work site. Do not ask 'Why' questions at this point of your exploration. Ask the following action questions first:

What, Where, When, Who, How, Which, How Many, How Often?

• Is this behavior due to a new circumstance?

• Is this behavior temporary or has it been ongoing?

• How long has this behavior been observed ? By whom?

• Exactly when did this behavior begin?

• Is this behavior consistent or intermittent?

• How many people have seen this behavior?

• How many people have seen this behavior and not mentioned it?

• If this behavior escalates what might happen?

• If this behavior de-escalates what might happen?

• Does this behavior cause harm to anyone or anything?

• Is there a specific place, person or thing that is associated with this behavior?

• Is this behavior consistent with your sense of the employee's personal style?

• Has this behavior happened before?

• Is this behavior in any way associated with an anniversary of some previous incident?

• Has this behavior been influenced by outside forces or inside forces?

• Is this behavior due to interactions with people or equipment?

• Which performances or tasks does this behavior impact?

• Who has this behavior influenced?

• Is this behavior in any way life threatening ?

• If you confront this behavior what might you anticipate as a response?

• Is there any way this behavior could be helpful to a creative solution?