BY THE END OF CHAPTER 9 YOU SHOULD BE ABLE TO

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  • Quantify emotions by using the scale provided

  • Recognize observable attributes of en emotional incident

  • Calculate the exact costs of emotional management



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Emotional Terrors in the Workplace. Protecting Your Business' Bottom Line. Emotional Continuity Management in the Workplace
Emotional Terrors in the Workplace: Protecting Your Business Bottom Line - Emotional Continuity Management in the Workplace
ISBN: B0019KYUXS
EAN: N/A
Year: 2003
Pages: 228
Authors: Ph.D., LMHC Vali Hawkins Mitchell
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