Troubleshooting

Integrating third-party modules can often be very complicated. Development cycles differ between product releases, and sometimes, you have to consider compatibility issues with an install. Be certain to carefully read the installation instructions that accompany each module to ensure you have completed all the preparation steps before initializing a new module.

If you find you missed something, don't panic. PostNuke is very forgiving. You can remove the module, delete and replace the files if necessary, and reinitialize the module a second time. It's also possible to go into your PostNuke database using an admin tool such as phpMyAdmin and remove any tables belonging to a damaged module. But be careful because deleting the wrong table might result in a need to reinstall PostNuke completely.

Tip

To be certain your site is protected, back up your database tables before making direct changes.

As with all active third-party modules, you can consult the developer of the application for support. Many module developers are active in the PostNuke forums (forums.postnuke.com), and the forums are the main place to get support for discontinued modules.

Advanced Poll Does Not Allow Votes

One common bit of confusion with advanced polls happens when you make a new poll using the Advanced Polls module. You might select it for appearance in a block for your site, and the poll displays in the block perfectly, but the options are missing the radio buttons or check boxes required to place votes.

This is most likely happening because the poll is expired. New polls' date fields are automatically populated with the current date and time. If you do not change the expiration date to a later time, it very quickly expires and no one can vote.

Surveys Disappearing in pnESP

pnESP is sometimes too smart for its own good. At times, surveys seem to disappear from the Content listings. The key to keeping track of your pnESP content is the Survey Status page. The other listings only show those surveys that are relevant to its subject. You can't edit a survey that's active, and you can't test a survey that's still in editing. Just check your status list to see what stage your surveys are in, and you'll never lose track of them again.

Fatal Error with UpDownload

UpDownload uses the store_folder directory to house files uploaded to the module. For the upload process to work, it's required that your web server can write to that directory. With write access, you will likely be seeing the Fatal Error: Call to a Member Function message.

Install packages compressed using .zip generally lose any permission settings when used on a Linux server. It's not required that you pick up the .tar.gz version of the module, but you do need to fix the directory permissions.

If you are using a special user account for access to the folder, be certain that account has read, write, and access permissions. If giving the single account permissions does not work, you can also try opening the access up in general, for example with chmod 777 on Linux, which gives complete access. It's not a good idea to leave directories fully open, but it can help you test the access and verify that the module is otherwise working before you go back to fixing the web server account.