Chapter 11. Troubleshooting and Supporting the Network


Objectives

4.6 Given a scenario, determine the impact of modifying, adding, or removing network services, for example, DHCP (Dynamic Host Configuration Protocol), DNS (Domain Name Service), and WINS (Windows Internet Name Server) for network resources and users

4.7 Given a troubleshooting scenario involving a network with a particular physical topology (for example, bus, star, mesh, or ring) and including a network diagram, identify the network area affected and the cause of the stated failure

4.8 Given a network troubleshooting scenario involving an infrastructure (for example, wired or wireless) problem, identify the cause of a stated problem (for example, bad media, interference, network hardware, or environment)

4.9 Given a network problem scenario, select an appropriate course of action based on a logical troubleshooting strategy. This strategy can include the following steps:

  • 1. Identify the symptoms and potential causes.

  • 2. Identify the affected area.

  • 3. Establish what has changed.

  • 4. Select the most probable cause.

  • 5. Implement an action plan and solution including potential effects.

  • 6. Test the result.

  • 7. Identify the results and effects of the solution.

  • 8. Document the solution and process.

What you need to know

  • Use troubleshooting steps to isolate and correct a problem

  • Identify and troubleshoot topology-specific errors

  • Use troubleshooting techniques to identify and isolate client connectivity errors

  • Use troubleshooting techniques to identify and isolate network wiring/infrastructure problems

  • Identify the impact on the network of adding or removing network services



    Network+ Exam Cram 2
    Network+ Exam Cram 2
    ISBN: 078974905X
    EAN: N/A
    Year: 2003
    Pages: 194

    flylib.com © 2008-2017.
    If you may any questions please contact us: flylib@qtcs.net