Objectives 4.1 Given a troubleshooting scenario, select the appropriate network utility from the following:
4.2 Given output from a network diagnostic utility (for example, those utilities listed in objective 4.1), identify the utility and interpret the output 4.3 Given a network scenario, interpret visual indicators (for example, link LEDs [Light Emitting Diode] and collision LEDs [Light Emitting Diode]) to determine the nature of a stated problem 4.4 Given a troubleshooting scenario involving a client accessing remote network services, identify the cause of the problem (for example, file services, print services, authentication failure, protocol configuration, physical connectivity, and SOHO [Small Office/Home Office] router) 4.5 Given a troubleshooting scenario between a client and the following server environments, identify the cause of a stated problem:
What you need to know
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