Manufacturer Tech Support
If you have problems with a laptop system, you will often need to contact the manufacturer directly for support, spare
, system-restoration discs, and more. Especially if you are traveling, it is a good idea to keep the phone number and contact information for your system manufacturer (or supplier) handy. This section lists contact information for some of the more popular manufacturers and suppliers.
Lenovo offers perhaps the best overall support in the industry for laptop systems. The only criticism might be that because the company is so large, there are almost too many resources for help and support. If you are unsure about where to call within Lenovo, you can use the main support contacts:
Lenovo Group Limited
One Manhattanville Road, Suite PH
Purchase, New York 10577-2100
Phone: 1-866-45THINK (866-458-4465)
Many of Lenovo's support resources are international, including toll-free
Primary service and support: 800-IBM-4YOU (800-426-4968)
ThinkPad tech support:
United States (English): 800-772-2227
Canada (English/French): 800-565-3344
Toronto only (English/French): 416-383-3344
Systems/accessories purchase: 888-SHOP-IBM (888-746-7426)
Hardware service: 800-IBM-SERV (800-426-7378)
Maintenance parts: 800-765-5944
Lenovo also provides an
website dedicated to mobile computing and to ThinkPad computers at www.thinkpad.com/support. From this site you can download drivers, manuals, updates,
, and more.
Finally, if you have a touch-tone telephone and access to a fax machine, in the United States and Canada you can receive, by fax, marketing and technical information on many topics, including hardware, operating systems, and local area networks (LANs). You can call the Lenovo automated fax system 24 hours a day, 7 days a week.
Follow the recorded instructions, and the
information will be sent to your fax machine. In the United States and Canada, to access the Lenovo automated fax system, call 800-426-3395.
To determine whether your computer is eligible for International Warranty Service and to view a list of the
where service is available, go to www.thinkpad.com/support and click Warranty Lookup. You can identify eligible IBM/Lenovo computers by entering their four-digit machine types.
For more information about International Warranty Service, visit www.thinkpad.com and in the search box enter
International Warranty Service
and click Search.
Toshiba provides extensive technical support online (support.toshiba.com) as well as via toll-free support phone numbers. It also has a
network of ASPs who service and support Toshiba systems.
Technical support: 800-457-7777
Sales information: 800-TOSHIBA or 800-867-4422
Toshiba Accessories: 800-959-4100 (accessories.toshiba.com)
Toshiba repair parts are carried by National Parts Depot at 800-524-8338 (www.nationalparts.com).
for Toshiba computer
may be obtained by calling the Reseller Inside Sales Support Team at 888-800-9128. For online customer service and technical support, visit support.toshiba.com.
Dell is one of the largest PC manufacturers and
in the world. It has an extensive array of support services available online as well as by phone.
Phone (United States):
Automated order-status system: 800-433-9014
Consumer technical support: 800-624-9896
Customer service: 800-624-9897
DellNet service/support: 877-DELLNET or 877-335-5638
Software application support: 800-433-9005
Business service and technical support: 800-822-8965
Dell sales: 800-289-3355 or 800-879-3355
Dell outlet store (refurbished computers): 888-798-7561
Software and peripherals sales: 800-671-3355
Spare parts sales: 800-357-3355
Extended service and warranty sales: 800-247-4618
Dell Services for the deaf, hard-of-hearing, or speech-impaired: 877-DELL-TTY or 877-335-5889
Automated order-status system: 800-433-9014
Customer care (from outside Toronto): 800-387-5759
Customer care (from within Toronto): 416-758-2400
Customer technical support: 800-847-4096
Sales (outside Toronto): 800-387-5752
Sales (within Toronto): 416-758-2200
HP provides support via telephone as well as online.
Pavilion laptop technical support: 800-HP-INVENT or 800-474-6836
OmniBook technical support: 970-635-1000
Main office: 281-370-0670
HP online support starts at www.hp.com.
Compaq (owned by HP) provides support via telephone as well as online.
General information: 800-345-1518
Technical support: 800-652-6672 or 800-OK-Compaq
BBS download facility (modem access): 281-518-1418
Backup software, CD
Presario technical support: 208-4PC-HELP or 208-472-4357
Customer support website: (www.compaq.com/support)
Presario support website: (www.compaq.com/consumersupport)
Gateway provides support via telephone as well as online.
Service and support:
Online support: support.gateway.com
Automated troubleshooting hotline: 800-846-2118
Fax on demand: 800-846-4526
Automated order-status hotline: 800-846-8529
Home/home office technical support/customer service: 800-846-2301
International tech support: 605-232-2191
Business technical support/customer service: 877-485-1464
Gateway wireless home networking solutions technical support: 877-485-1465
Home or home office: 800-369-1409
Remanufactured PCs: 800-846-3614
Add-on sales: 800-846-2117
For sales, accounting, and warranty information or to get information about available systems, pricing, orders, billing statements, warranty service, or other nontechnical issues, call 800-846-2000 (U.S.) or 888-888-2037 (Canada).
TDD (Telecommunications Device for the Deaf):
There are, of course, many other laptop system manufacturers. Those listed here sell and support laptop systems but are not
as "big" in the laptop world as those already listed. Consequently, I've provided only their basic details.
Acer global information: www.acer.com
Service and support: www.acersupport.com
Main phone: 408-432-6200 or 800-733-2237
Main fax: 408-922-2933
Sales fax: 254-298-4164
End-user service: 800-816-2237
Laptop/desktop/server technical support: 800-816-2237
Extended warranty department: 800-816-2237
Reseller sales support phone: 800-409-2237
Main phone: 1-800-ALIENWARE (254-3692)
Main fax: 305-259-9874
Service and support: support.alienware.com
Service and support phone: 866-287-6727
Service and support email: firstname.lastname@example.org
Customer service: 877-894-5693
Technical support: 800-877-8856, 888-FIX-MYPC, or 888-349-6972
New Jersey line: 908-753-6100
Service/RMA (Return Merchandise Authorization): email@example.com
Technical support: firstname.lastname@example.org
Technical support: 626-964-4849 or 800-741-2219
Corporate/government/reseller support: 800-669-1624, 626-964-8682, or 626-964-2381
Main phone: 626-854-3428
Technical support: 888-576-4742
Technical support: 800-866-CHEM, 800-866-2436, or 510-608-8818
Fax (sales): 510-608-8828
Fax (service/support): 510-608-5889
Website: www.chemusa.com or www.chembook.com
Email (sales): email@example.com
Email (service/support): firstname.lastname@example.org
Sony service center: 888-4-SONY-PC or 888-476-6972
Sony customer service: esupport.sony.com
Additional Important Numbers
America Online: 800-827-6364 (U.S.) or 888-265-4357 (Canada)
Comcast: 800-COMCAST (800-266-2278)
EarthLink: 888-EARTHLINK (888-327-8454)
Sprint: 877-6GO-DATA (877-646-3282)