Manufacturer Tech Support
If you have problems with a laptop system, you will often need to contact the manufacturer directly for support, spare
parts
, system-restoration discs, and more. Especially if you are traveling, it is a good idea to keep the phone number and contact information for your system manufacturer (or supplier) handy. This section lists contact information for some of the more popular manufacturers and suppliers.
Lenovo
(Formerly IBM)
Lenovo offers perhaps the best overall support in the industry for laptop systems. The only criticism might be that because the company is so large, there are almost too many resources for help and support. If you are unsure about where to call within Lenovo, you can use the main support contacts:
Lenovo Group Limited
One Manhattanville Road, Suite PH
Purchase, New York 10577-2100
Phone: 1-866-45THINK (866-458-4465)
Email: http://www.lenovo.com/think/contact/us/en/#
Website: http://www.thinkpad.com
Many of Lenovo's support resources are international, including toll-free
numbers
.
Primary service and support: 800-IBM-4YOU (800-426-4968)
ThinkPad tech support:
-
United States (English): 800-772-2227
-
Canada (English/French): 800-565-3344
-
Toronto only (English/French): 416-383-3344
Systems/accessories purchase: 888-SHOP-IBM (888-746-7426)
Hardware service: 800-IBM-SERV (800-426-7378)
Maintenance parts: 800-765-5944
Lenovo also provides an
extensive
website dedicated to mobile computing and to ThinkPad computers at www.thinkpad.com/support. From this site you can download drivers, manuals, updates,
bulletins
, and more.
Finally, if you have a touch-tone telephone and access to a fax machine, in the United States and Canada you can receive, by fax, marketing and technical information on many topics, including hardware, operating systems, and local area networks (LANs). You can call the Lenovo automated fax system 24 hours a day, 7 days a week.
Follow the recorded instructions, and the
requested
information will be sent to your fax machine. In the United States and Canada, to access the Lenovo automated fax system, call 800-426-3395.
To determine whether your computer is eligible for International Warranty Service and to view a list of the
countries
where service is available, go to www.thinkpad.com/support and click Warranty Lookup. You can identify eligible IBM/Lenovo computers by entering their four-digit machine types.
For more information about International Warranty Service, visit www.thinkpad.com and in the search box enter
International Warranty Service
and click Search.
Toshiba
Toshiba provides extensive technical support online (support.toshiba.com) as well as via toll-free support phone numbers. It also has a
nationwide
network of ASPs who service and support Toshiba systems.
Technical support: 800-457-7777
Sales information: 800-TOSHIBA or 800-867-4422
Toshiba Accessories: 800-959-4100 (accessories.toshiba.com)
Toshiba repair parts are carried by National Parts Depot at 800-524-8338 (www.nationalparts.com).
Information
specifically
for Toshiba computer
resellers
may be obtained by calling the Reseller Inside Sales Support Team at 888-800-9128. For online customer service and technical support, visit support.toshiba.com.
Dell
Dell is one of the largest PC manufacturers and
vendors
in the world. It has an extensive array of support services available online as well as by phone.
Phone (United States):
-
Automated order-status system: 800-433-9014
-
AutoTech: 800-247-9362
-
Consumer technical support: 800-624-9896
-
Customer service: 800-624-9897
-
DellNet service/support: 877-DELLNET or 877-335-5638
-
Software application support: 800-433-9005
-
Business service and technical support: 800-822-8965
-
Dell sales: 800-289-3355 or 800-879-3355
-
Dell outlet store (refurbished computers): 888-798-7561
-
Software and peripherals sales: 800-671-3355
-
Spare parts sales: 800-357-3355
-
Extended service and warranty sales: 800-247-4618
-
Fax: 800-727-8320
-
Dell Services for the deaf, hard-of-hearing, or speech-impaired: 877-DELL-TTY or 877-335-5889
Phone (Canada):
-
Automated order-status system: 800-433-9014
-
AutoTech: 800-247-9362
-
Customer care (from outside Toronto): 800-387-5759
-
Customer care (from within Toronto): 416-758-2400
-
Customer technical support: 800-847-4096
-
Sales (outside Toronto): 800-387-5752
-
Sales (within Toronto): 416-758-2200
-
TechFax: 800-950-1329
Web:
HP
HP provides support via telephone as well as online.
Pavilion laptop technical support: 800-HP-INVENT or 800-474-6836
OmniBook technical support: 970-635-1000
Main office: 281-370-0670
Fax: 281-514-1740
HP online support starts at www.hp.com.
Compaq
Compaq (owned by HP) provides support via telephone as well as online.
General information: 800-345-1518
Technical support: 800-652-6672 or 800-OK-Compaq
Fax: 800-345-1518
BBS download facility (modem access): 281-518-1418
Backup software, CD
replacements
, or
user
guides: 800-952-7689
Presario technical support: 208-4PC-HELP or 208-472-4357
Customer support website: (www.compaq.com/support)
Presario support website: (www.compaq.com/consumersupport)
Gateway
Gateway provides support via telephone as well as online.
Service and support:
-
Online support: support.gateway.com
-
Automated troubleshooting hotline: 800-846-2118
-
Fax on demand: 800-846-4526
-
Automated order-status hotline: 800-846-8529
-
Home/home office technical support/customer service: 800-846-2301
-
International tech support: 605-232-2191
-
Business technical support/customer service: 877-485-1464
-
Gateway wireless home networking solutions technical support: 877-485-1465
Sales:
-
Home or home office: 800-369-1409
-
Any
size
business: 888-888-1094
-
Remanufactured PCs: 800-846-3614
-
Add-on sales: 800-846-2117
For sales, accounting, and warranty information or to get information about available systems, pricing, orders, billing statements, warranty service, or other nontechnical issues, call 800-846-2000 (U.S.) or 888-888-2037 (Canada).
TDD (Telecommunications Device for the Deaf):
Other Systems
There are, of course, many other laptop system manufacturers. Those listed here sell and support laptop systems but are not
necessarily
as "big" in the laptop world as those already listed. Consequently, I've provided only their basic details.
Acer
Acer global information: www.acer.com
Service and support: www.acersupport.com
Main phone: 408-432-6200 or 800-733-2237
Main fax: 408-922-2933
Sales fax: 254-298-4164
End-user service: 800-816-2237
Laptop/desktop/server technical support: 800-816-2237
Extended warranty department: 800-816-2237
Reseller sales support phone: 800-409-2237
Alienware
Corporate Office:
Main phone: 1-800-ALIENWARE (254-3692)
Main fax: 305-259-9874
Service and support: support.alienware.com
Service and support phone: 866-287-6727
Service and support email: support@alienware.com
MPC
Customer service: 877-894-5693
Technical support: 800-877-8856, 888-FIX-MYPC, or 888-349-6972
FOSA
Sales: 800-216-3672
Service: 800-216-3672
New Jersey line: 908-753-6100
Fax: 908-753-6616
Website: www.fosa.com
Service/RMA (Return Merchandise Authorization): service@fosa.com
Technical support: support@fosa.com
Sager
Technical support: 626-964-4849 or 800-741-2219
Corporate/government/reseller support: 800-669-1624, 626-964-8682, or 626-964-2381
Website: www.sagernotebook.com
Prostar
Main phone: 626-854-3428
Sales: 888-576-6776
Technical support: 888-576-4742
Fax: 626-854-3438
Chem USA
Technical support: 800-866-CHEM, 800-866-2436, or 510-608-8818
Fax (sales): 510-608-8828
Fax (service/support): 510-608-5889
Website: www.chemusa.com or www.chembook.com
Email (sales): sales@chemusa.com
Email (service/support): custserv@chemusa.com
Sony
Sony service center: 888-4-SONY-PC or 888-476-6972
Sony customer service: esupport.sony.com
Additional Important Numbers
America Online: 800-827-6364 (U.S.) or 888-265-4357 (Canada)
Comcast: 800-COMCAST (800-266-2278)
CompuServe: 800-848-8990
EarthLink: 888-EARTHLINK (888-327-8454)
Sprint: 877-6GO-DATA (877-646-3282)
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