Help Desk, 6, 7
Beta Phase role of, 200, 202, 203, 223
Business Requirements Document
input from, 27, 30 “31
End of Life Phase roles of, 268, 269, 276
General Availability Phase role of, 250, 261
management of released projects by, 253 “254
Phase 3 deliverables of, 151
and Phase 2 PRD update, 84
PRD requirements for, 40, 41
Project Design Phase role of, 58 “59, 67 “68, 111
Project Development Phase role of, 119, 151
project team role of, 11
Quality Assurance Phase role of, 159, 162 “163, 190 “191
Release Phase role of, 231, 233, 235, 244
hybrid betas, 122, 123, 204, 205