All this account management planning can seem overwhelming, and it probably is at first. There are several reasons to carefully document what has taken place during the planning phase of the project:
Informing UsersThe last two points, staff and user education, are a bit different from the others. It is not necessary to share the entire planning document with all staff members. The entire document should only be accessible to the IT staff, for whom it should be required reading. All others should be given a shorter, condensed version of the document. This helps reduce the risk of the original document getting lost, being misplaced, or falling into the wrong hands. The user document should be shorter still, informing the user of what he has access to, how to report issues, and what he can expect from the user experience. Identifying Key Documentation ItemsThere are a few key items that should be specifically documented:
These items are important to the health and well-being of your deployment, so the parties involved in managing this setup should know exactly what their roles are, and what tasks they are permitted and not permitted to perform. Remember, not all administrators should have access to every account. |