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Hard drives (Terminal Server), 335–336
Hardened location (offsite data storage), 144
Hardware
bandwidth management, 545
LAN, 538–543
network infrastructure management, 548
security management, 547
WAN, 532–533, 535–537
WLAN, 544
Hardware environment, 120
Hardware inventory, 255–256
Hardware life cycle estimates, 690–691
Hardware list, WAN and security, 536–537
Hardware products, cited as five 9s, 532
Headquarters, migrating, 321–322
Health Monitoring views, 273
Help desk calls/personnel estimates, 691
Help desk cost estimates, 694
Help desk delays, 9
Help desk personnel, training, 312
Help desk staffing, cost of, 8
Help desk support, cost of, 8
Heterogeneity, managing, 19–20
Hierarchical enterprise design, 153–154
Hiller, Jonathan, 13
HKEY_CURRENT_USER, 59–60, 400–401, 403
HKEY_LOCAL_MACHINE, 59–60, 400, 403
Holland, Tony, 80
Home directory, 464
Home folder, 464
Homogenizing clients, 7
Host name management, 252–254
Host naming, common attributes of, 253–254
Host naming scheme, 548–549
Host systems, 25
Hot backup data center, 634–636, 638
Hot sheet, 265
Hot site data and database resumption, 635
Hotfixes and updates methodology, 397
HP iPAQ, as client device, 212
HP OpenView, 208, 266
HSB (Home State Bank) SBC data center, 135
HTTPS (secure HTTP), 451
Hutter, Rob, 317
HVAC evaluation, 140
HVAC units, 139
Hybrid clients, 196, 200–206
Hybrid firewalls, 231
Hybrid mode, 110
Hybrid user profiles, 204
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