payoffs (of problem solving), 151
PDI (Personnel Decisions International), 197
The Performance Engineering Group (PEG), 19
in assessment and modifications step, 196
compromise used by, 196
contributions of, 245 “247
cultural analysis by, 65 “67
data collection by, 37
and make-or-buy decision, 175
outsiders' opinions of, 33
QuickLearns created by, 212, 219 “222
and selling the business case, 160 “161
as sounding board, 131
performance evaluation, 229
personalizing the message, 158 “159
Personnel Decisions International (PDI), 197
presentation of business case, see selling the business case
prioritizing, 123 “124, 241
problem, understanding the, 17
project-management training, 191 “192
Project Oasis
business case for, 144 “145
forecasted savings for, 40
learning councils in, 200
mapping work processes in, 176 “177
marketing of, 142 “143, 167 “168
personal marketing of, 179 “181
public launch of, 178
quiet launch of, 177 “178
Purington, Cliff, ix “x, 180, 231, 259 “260
and budget, 206
CEO buy-in secured by, 168, 177
on difficult customers, 69
as leader, 243
and learning councils, 84, 198 “199
at Lockheed Martin, 22
and Performance Engineering Group, 246
and strategic planning, 82, 168
and surveys, 56
and technology, 168, 173
training books used by, 188
and vendors , 191
pushback, cultural, 183 “186, 242 “243