Training Documentation


Training documentation can entail a myriad of options. For example, an organization can have training documentation for maintenance and administration procedures, installation and configuration of new technologies, common end-user tasks, ways various network components can be used, future technologies, and much more. The documentation should match current training procedures, and it can also help define which trainings will be offered in the future.

Technical Training

Administrators are responsible for the upkeep and management of the network environment. As a result, they must be technically prepared to address a variety of issues such as maintenance and troubleshooting. Training documentation should address why the technologies are being taught and how the technologies pertain to the network environment, and it should also provide step-by-step hands-on procedures to perform the tasks.

End-User Training

Training materials and other forms of documentation for end users offer the users a means for learning an application, ways to map network drives, ways to locate information, and much more. End-user training documentation also serves as a great reference tool after training has been concluded.

System Usage Policies

To gain control over how the system is to be used, it's important for an organization to implement system usage policies. Policies can be set on end users as well as on the IT personnel. Policies for end users may include specifying which applications are supported on the network, that gaming is not allowed on the local machine or the network, and that users must follow specific steps to obtain technical support. On the other hand, IT personnel policies may include when to set database replication intervals or specify that routine system maintenance can occur only between 5:00 a.m. and 9:00 a.m. on Saturdays.




Microsoft Windows Server 2003 Unleashed(c) R2 Edition
Microsoft Windows Server 2003 Unleashed (R2 Edition)
ISBN: 0672328984
EAN: 2147483647
Year: 2006
Pages: 499

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