TIP 12: Accessing Expert Support from the Help Center

Adobe offers free phone support to registered users for all installation, crashing, and bug problems for the life of the current version of GoLive. However, if you have "How To" questions or cross-application workflow issues, you might consider the new Adobe Expert Support programs. You even get toll-free phone numbers, unlimited calls, and extended support hours.

Sign Up for Expert Support

To find out more about Expert Support, visit www.adobe.com/expertsupport or call 1-866-MYADOBE (866-692-3623).

If you use Adobe Expert Support, you can click on Support Plan Details in the left pane, store your account information in the Help Center, and even submit support requests via the Internet. Expert Support plans last one year, and the Help Center will remind you when your plan is about to expire so you don't miss out on the help you need (Figure 12).

Figure 12. You can store your Expert Support plan details in the Help Center for easy access from GoLive or any other CS2 application.

Though the Expert Support program is pretty cool, we realize that some of your favorite technical support experts very well may be your coworkers, friends, family members, or even Web sites. If that's the case, click the More Resources button at the top of the Help Center window and enter your support-related contacts in the Personal Contacts section. Also make sure you check out the Online Resources category, which includes hyperlinks to Support options, Adobe User-to-User Forums, Tips and Tutorials, and various Training options.