35.2 TECHNOLOGY INGREDIENTS OF CTI

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35.2 TECHNOLOGY INGREDIENTS OF CTI

CTI uses various technologies to provide value-added services to users. The three important technologies on which CTI is based are:

start example
  • Text-to-speech conversion

  • Interactive voice response systems

  • Automatic speech recognition

The three technology ingredients of CTI are: (a) text-to-speech conversion; (b) interactive voice response systems; and (c) automatic speech recognition.

end example

We will study these technologies in the following sections.



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Principles of Digital Communication Systems and Computer Networks
Principles Digital Communication System & Computer Networks (Charles River Media Computer Engineering)
ISBN: 1584503297
EAN: 2147483647
Year: 2003
Pages: 313
Authors: K V Prasad

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