Outlook for Macintosh

The most functional of all available client options for Microsoft Exchange 2003, Outlook 2001 for Mac can easily provide the same functionality as its Windows-based cousin.

Review the compatibility information in the next section for each client access method to ensure that the client operating system you're planning to deploy meets the minimum hardware and operating systems requirements for installation.

Outlook Options for Macintosh

With the Outlook 2001 client for Mac, Mac users can access and share information with Windows-based users with the same functionality as any Windows client. In addition to the standard email and calendaring functions of Outlook, Mac users can also access information through the Exchange 2003 Public Folders.

Functionality using the Outlook 2001 client for Mac includes

• Email Support With fully enabled email support for Exchange Server 2003, Outlook 2001 also includes message rules and the ability to enable message priority and message tracking.

• Calendaring Mac users can use the calendaring feature of Outlook 2001 to create and send meeting requests and manage group calendaring functions.

• Contacts Contact management is fully enabled and allows Mac users to access mail contacts and create a contact address list.

• Public Folders Access Mac users can leverage Outlook 2001 to fully collaborate with Windows-based users through Exchange Public Folders.

• Sharing Panel Users can enable access to calendaring information to other Exchange users, send on- behalf permissions, and have the ability to allow other users to view private items.

• Single Sign-On Using Keychain from Apple, users can configure and enable this feature to provide single sign-on functionality when opening Outlook 2001.

• Offline Folders As with Windows Outlook, offline synchronization is fully enabled in Outlook 2001 for Mac enabling users to synchronize email, calendars, contacts, and Public Folders.

• Offline Address Book When Offline Synchronization is enabled, Mac users can also download the offline address book, enabling the email creation functionality when offline.

Configuring Support for Mac Clients

Before installing the Mac Outlook client for Exchange 2003, administrators must configure support from the client to connect to the network. In addition, the Apple Mac hardware must be evaluated to ensure that it meets the minimum required hardware specifications to support the Outlook 2001 client.

To enable TCP/IP support on the Mac operating system, complete these steps:

1. From the Apple menu, select Control, TCP/IP properties.

2. In the TCP/IP dialog Box, configure the TCP/IP properties as shown in Figure 27.1.

   Figure 27.1. Mac client TCP/IP properties.

   

3. In this scenario, configure the TCP/IP Properties using a Static setting. Select the Connect Via option and then select Ethernet.

4. From the Configure tab, select Manually.

5. Enter the TCP/IP properties and DNS address being used on your network.

6. Close the TCP/IP properties and reboot the Mac system.

TIP

To enhance and ensure optimal performance when using Outlook 2001 for Mac, turn on the Virtual Memory of the Mac client through the Memory Control panel.

Before installing the Outlook 2001 client, ensure that the hardware being installed can meet the minimum requirement for supporting the Outlook client, as shown in Table 27.3.

Table 27.3. Outlook 2001 Hardware Requirements

Processor	Memory	Hard Disk Space
Mac PowerPC	32MB	20MB available disk space

TIP

If you are not sure which Mac platform and hardware you are using, use the Mac System Profiler tool available with the Mac operating system. To launch the Profiler Tool, select the Apple Menu and click the Apple System Profiler.

Configuring Outlook for Macintosh

After all requirements have been met, you can install and configure the Outlook 2001 client for connectivity to Exchange 2003. To accomplish this, follow the steps in the next section and review the resources to troubleshoot any issues you might encounter.

Installing Outlook 2001

To begin installing Outlook 2001, download or place the Outlook 2001 installation file in a folder on the Mac client. To begin the installation follow these steps:

1. Select and click the installation file to expand it.

2. Start the setup of Outlook by clicking twice on the Outlook 2001.smi file.

3. From the desktop, click twice on the Outlook 2001 file.

4. In the Outlook 2001 window, select and move the Outlook 2001 file to a location on the Mac local disk.

Downloading and Installing

When downloading the installation file from Microsoft, problems might occur if Stuffit Expander is installed on the Mac client. Use Stuffit Expander 5.5 or later when installing from a download.

The Outlook 2001 client does not have an uninstall feature, as with standard Windows installations. Remove the installation files from the download location when the installation is complete.

Creating an Outlook Profile

After the installation of Outlook, you are prepared to configure the Outlook profile for the account that will be using the client. To create the first profile in a new installation of Outlook 2001, administrators can use the Run-First feature, which is launched the first time Outlook is opened.

To create the first profile in Outlook after the Run-First feature is launched, complete the following steps:

1. On the Create New Profile dialog box, enter the name for the new profile.

2. Enter the name of the account that the profile is being created for.

3. Enter the Name of the Exchange 2003 server being used to house the client mailbox being configured.

4. Select the Yes option to enable the Is This Computer Always Connected to a Network option.

5. To test the configuration, select the Test Settings option to verify the Exchange server and account name.

6. After connectivity and the account information have been verified , select the Create Profile options to continue.

7. Test access to Exchange by launching Outlook 2001; enter the account name, password, and domain when prompted.

Configuring the Profile to Use When Starting Outlook

Often when Mac desktops are shared, administrators can create multiple profiles to enable access to Exchange for multiple Mac users by repeating the steps in the last section. To enable the prompt to choose which profile to use when starting Outlook, open the Control Panel and follow these steps:

1. From the Apple, Control panel menu, select Outlook Settings.

2. To select the default profile, select the desired profile from the When Starting Outlook Use this Profile selection.

3. From the Outlook menu, select Edit, Preferences.

4. From the preferences selection, click the General tab.

5. Click the Prompt for a Profile to be used under the setting When Starting Microsoft Outlook, and select OK to complete the task.

Supporting Macintosh Clients

Administrators, in supporting Mac clients and Outlook for Mac, face some common issues when troubleshooting Mac clients, and tools are available to assist them. In addition, Microsoft provides links to support pages for Mac and Outlook for Mac.

One of the most common problems when dealing with Outlook connectivity is the TCP/IP configuration or functionality of the Mac client. Because there is no ping functionality with Mac, administrators can configure a static TCP/IP address on the client for testing connectivity.

By configuring a static TCP/IP address on the Mac client, administrators can perform a ping back to the client from a Windows server or workstation.

For more information on troubleshooting common issues with Outlook 2001, see the following links and references:

• For more information and downloads for Outlook 2001:

  www.microsoft.com/mac/otherproducts/outlookformac/outlookformac.aspx?pid=outlookformac

• To troubleshoot common Outlook issues and find support:

  http://support.microsoft.com/default.aspx?ID=FH;EN-US;outmac&SD=GN&LN=EN-US