Index[SYMBOL] [A] [B] [C] [D] [E] [F] [G] [H] [I] [J] [K] [L] [M] [N] [O] [P] [Q] [R] [S] [T] [U] [V] [W] [Y] [Z] value customer-focused organizations champions chief engineer complete teams decision making designing for manufacturability designing for operations development goal facilitating information flow leadership leadership teams Murphy's Law responsibility shared leadership What can go wrong, will go wrong customers delighting [See also Google.] focus on the job Kano model needs satisfaction understanding value principle value streams churn delays examples for future processes keeping it simple mapping owner identification preparation start/stop points waste diagnosis Van Schooenderwoert, Nancy variation and queuing theory and utilization inherent in the system variation in teams verification, and long release cycles verifying results of problem solving video cassettes, manufacturing visible signals vision visual workspace "vital few and trivial many" rule vocational education voice of the customer 2nd volunteers 2nd |